Social Media Management Market Size, Share, Growth Report 2030

Social Media Management Market

Social Media Management Market By End-Users (Travel & Hospitality, Manufacturing, Media & Entertainment, Telecom & IT, Government & Public Sector, Healthcare & Life Sciences, Retail & Ecommerce, BFSI, and Others), By Application (Risk Management & Fraud Detection, Competitive Intelligence, Customer Experience Management, Sales & Marketing Management, and Others), By Service (Managed Services and Professional Services): Global Industry Perspective, Comprehensive Analysis and Forecast, 2020 – 2028

Category: Technology & Media Report Format : PDF Pages: 150 Report Code: ZMR-6217 Published Date: Jun-2021 Status : Published

The global Social Media Management market size accounted for $12.70 Bn in 2020 and is expected to reach $43.07 Bn by 2028, CAGR of 15.2% from 2021 to 2028.

Industry Perspective:

The global Social Media Management market size accounted for USD 12.70 Billion in 2020 and is expected to reach USD 43.07 Billion by 2028, growing at a CAGR of 15.2% from 2021 to 2028.

The act of participating, evaluating, scheduling, and creating content on various social media platforms like Twitter, Instagram, and Facebook is known as social media management. To build a strong social media presence, social media management services and solutions are used. It also serves as a means of engaging with and interacting with the intended audience. Individuals and organizations can expand their reach and visibility with the help of social media management.

The need for cloud social media management systems is predicted to rise over the next five years, owing to a number of causes, including widespread adoption of social media and vast volumes of data created across a variety of industries, including banking, finance, retail, and e-commerce, government and public sector, and manufacturing. Key growth factors for the market include a growing requirement to realize an increased ROI on social media strategy, a growing focus on market and competitive intelligence, and an expanding requirement for social media measurement to improve the customer experience.

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COVID-19 Impact Analysis

The COVID-19 epidemic has proven the importance of data and how analytics can help with pandemic planning. Significant prospects for social media analytics vendors can be identified as organisations try for sustainability and survive the effects of this epidemic. Notable efforts are being made to use advanced analytics to better grasp the real-time pandemic scenario through social media interactions around the world. In addition, the government, public agencies, and hospitals are using social media platforms to interact with the public and raise awareness about the precautions that must be taken in the event of a pandemic.

Media firms and stakeholders are also looking for new methods to communicate with their audiences, and they have rejuvenated their business strategies by using social media to do it. In order to keep connected with their audience, many content creators are working from home. Analytics-driven social media management is a terrific approach to anticipate viewer demand and creating new methods to communicate with them.

Growth Factors

The two major growth factors of the Social Media Management Market are: Enhanced market awareness and competitive knowledge, Profit margins are continuing to be impacted by global competition, and businesses are continually looking for ways to cut costs. To surpass their competitors, companies must combine demographic, competitive, and business information with consumer data to uncover the complexities. Organizations are attempting to find gaps by examining sales and various markets. Customers have been more brand awareness in recent years. They want higher quality, lower pricing, and faster product and service delivery. Advanced analytics is being used to aid in the achievement of market objectives.

Cloud use is on the rise because companies are using Software-as-a-Service (SaaS) to supply cloud computing solutions, and cloud adoption is believed to have surged recently. Business users are constantly on the search for the most effective yet cost-efficient solutions. Cloud computing allows businesses to outsource their operational IT tasks to a third-party provider. All of the risks and responsibilities are assumed by cloud service providers. Due to its range of benefits, such as flexibility, reliability, scalability, and low costs, cloud computing is likely to develop at an even faster rate in the next years, according to industry experts and cloud suppliers. The cloud deployment mode is used for SaaS, Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS).

Social Media Management Market? Report Scope:

Report Attributes Report Details
Report Name Social Media Management Market Research Report
Market Size in 2020 USD 12.70 Billion
Market Forecast in 2028 USD 43.07 Billion
Compound Annual Growth Rate CAGR of 15.2%
Number of Pages 150
Forecast Units Value (USD Billion), and Volume (Units)
Key Companies Covered Amazon, IBM, Oracle, ApS, Google, Hootsuite Media Inc.,, Sprout Social, Inc., Sysomos, Zoho Corporation Pvt. Ltd., among others.
Segments Covered By End-Users, By Application, By Service And By Region
Regions Covered North America, Europe, Asia Pacific (APAC), Latin America, Middle East and Africa (MEA)
Countries Covered North America: U.S and Canada
Europe: Germany, Italy, Russia, U.K, Spain, France, Rest of Europe
APAC: China, Australia, Japan, India, South Korea, South East Asia, Rest of Asia Pacific
Latin America: Brazil, Argentina, Chile
The Middle East And Africa: South Africa, GCC, Rest of MEA
Base Year 2021
Historical Year 2016 to 2020
Forecast Year 2022 - 2030
Customization Scope Avail customized purchase options to meet your exact research needs. Request For Customization


Travel & hospitality, manufacturing, media & entertainment, telecom & IT, government & public sector, healthcare & life sciences, retail & e-commerce, BFSI, and others are some of the end-user segments of the industry. Because social media platforms have considerably impacted banking connections with their users in a variety of ways, which has resulted in greatly improved customer service, the BFSI segment accounts for the highest share in the worldwide social media management market. In addition, to improve functioning, BFSI companies listen in on customer discussions for consumer complaints in brand references. Only social media management tools can provide such measuring, analyzing, and monitoring capabilities. As a result, the developing possibilities have greatly improved the segment's growth.

Application Segment Analysis

Risk management and fraud detection, competitive intelligence, customer experience management, sales, and marketing management, and others are some of the applications that the market can be divided into. Due to the growing requirement for intelligence solutions to obtain a competitive edge in the social media management market, the competitive intelligence segment has hegemony over others. It encompasses all of the operations that a company engages in to track competitors' actions, monitor client engagement and dialogue, and so on. Social media platforms provide a wealth of information about customers, including their experiences, attitudes, and needs. Due to the ability of analytics tools to extract and analyse data from numerous data sources, which gives chances for the identification and mitigation of fraudulent actions, the risk management and fraud detection application is predicted to be the fastest-growing application in the social media analytics market during the projection period.

Global  Social Media Management Market SizeRequest Free Sample

Regional Segment Analysis

North America holds the greatest share of 35%, of the worldwide social media management market, because of the greater adoption rate of social media platforms in the area. The most significant revenue contributor to the worldwide social media analytics industry in North America. The social media analytics market in the region is undergoing substantial changes. The strong growth rate in North America can be ascribed to the expanding use of big data technology, the expanding volume of data across sectors, and rising company investments in real-time analytics. Because of the large number of people who use social media, firms like Amazon, IBM, and Oracle have been using social media analytics to produce insights and acquire a better understanding of customer behavior, which helps them make better commercial and strategic decisions.

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The Asia Pacific region is projected to grow at a CAGR of 18.3% over the forecast period.

Asia Pacific is predicted to rise rapidly during the projection period due to the increasing penetration rate of smartphones and internet connections in growing and growing regions. The Asia Pacific market is likely to contribute significantly to global revenue growth. Increased penetration of SMEs in developing nations like China and India, as well as a growing desire to expand prospective consumer bases in this region, are predicted to fuel the expansion of social media management software, tools, services, and solutions in Asia Pacific.

Key Market Players & Competitive Landscape

The social media analytics market is highly competitive, with multiple companies contributing to the market's fragmentation. In the market under investigation, there are a number of players who specialise in a specific vertical of the market business, as well as others who only provide monitoring services.

Some of the key players in the Social Media Management market are

  • Amazon
  • IBM
  • Oracle
  • ApS
  • Google
  • Hootsuite Media Inc.
  • Sprout Social, Inc.
  • Sysomos
  • Zoho Corporation Pvt. Ltd.

The global Social Media Management market is segmented as follows:

By End-Users

  • Travel & Hospitality
  • Manufacturing
  • Media & Entertainment
  • Telecom & IT
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Retail & E-commerce
  • BFSI
  • Others

By Application

  • Risk Management & Fraud Detection
  • Competitive Intelligence
  • Customer Experience Management
  • Sales & Marketing Management
  • Others

By Service

  • Managed Services
  • Professional Services

By Region

  • North America
    • The U.S.
    • Canada
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa

Table Of Content


FrequentlyAsked Questions

The global Social Media Management market was valued at USD 12.70 Billion in 2020.

The global Social Media Management market is expected to reach USD 43.07 Billion by 2028, growing at a CAGR of 15.2% between 2021 to 2028.

Some of the key factors driving the global Social Media Management market growth are the increased popularity of social media platforms, as well as the collection of enormous amounts of data across various industries such as e-commerce, retail, public, enhanced market awareness and competitive knowledge and government, are important factors driving the worldwide social media management market.

The Asia Pacific region is projected to grow at a CAGR of 8.2% over the forecast period. Due to the increasing penetration rate of smartphones and internet connections in developing and developing regions, Asia Pacific is expected to increase fast during the forecast period. The Asia Pacific region is expected to make a considerable contribution to global sales growth.

Some of the major companies operating in the Social Media Management market are Amazon, IBM, Oracle, ApS, Google, Hootsuite Media Inc.,, Sprout Social, Inc., Sysomos, Zoho Corporation Pvt. Ltd., among others.

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