Customer Experience Management Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecasts 2016–2024

Report Code: ZMR-969 | Report Format : | Status : Upcoming |

Abstract

Global Customer Experience Management Market: Overview

A practice followed to respond to the consumer interactions in order to serve their expectation is known as customer experience management. Increasing loyalty and support over customer experience management has led to process change. This strategy has established reduced at-risk revenues and winning over lost customers. The practice is facilitated to the consumer as an important source of progress. Customer experience management minimizes the cost of new customer acquisition. Many companies are implementing customer experience management as a source of productivity. The organization can interact with their customers by using this solution. It is also capable of analyzing customer purchasing patterns, behavior, insights, satisfaction, complaints, and their overall experience. Big organizations aim to reach their customers; hence, customer experience management is the perfect solution for customer-centric approach. This approach will offer organizations to analyze customer insights and assist in rising organizational productivity by enhancing customer experience and customer loyalty.

Global Customer Experience Management Market: Growth Factors

To sustain in the cutthroat competition, various companies are introducing this solution, which is expected to boost the global customer experience management market growth. The growth in the global market is augmenting owing to increase in the spending capacity of the major companies where people rely on improved digital channels for office work or personal activities. Conversely, the global customer experience management market growth is hampered by the lack of awareness regarding technology and high cost.

Global Customer Experience Management Market: Segmentation

The global customer experience management market is fragmented based on vertical as healthcare, travel & hospitality, telecommunication service providers, consumer goods & retail, public sector, energy & utilities, manufacturing, banking, financial services and insurance, IT communication service providers, media & entertainment, automotive & transportation, and others. Based on touchpoint, the global market is divided into social media, branches/stores, the web, call centers, company website, email, mobile, and others.

Global Customer Experience Management Market: Regional Analysis

The global customer experience management market is categorized based on geography as North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America is a leading region in the global market due to overall market growth in customer experience management. In addition, rising need for customer experience management across various industries is expected to propel the global customer experience management market growth. Europe is following the same trend as it is considered to be a major market for customer experience management. However, increasing demand and greater competition among market players also fosters the global market in future. Moreover, rising number of substitutes to analyze customer insights is influencing the global customer experience management market. Furthermore, emerging competitive landscape is boosting the global market growth.

Global Customer Experience Management Market: Competitive Players

Major players operating in the global customer experience management market are OpenText Corporation, Oracle Corporation, IBM Corporation, and Avaya Inc. Other players influencing the global market are Tech Mahindra, Nokia Networks, and MaritzCX.

Global Customer Experience Management Market: Regional Segment Analysis

  • North America
    • U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

What Report Provides

  • Full in-depth analysis of the parent market
  • Important changes in market dynamics
  • Segmentation details of the market
  • Former, on-going, and projected market analysis in terms of volume and value
  • Assessment of niche industry developments
  • Market share analysis
  • Key strategies of major players
  • Emerging segments and regional markets
  • Testimonials to companies in order to fortify their foothold in the market.

Related Reports

Mobile Positioning System Market for Mapping and Surviving, Live Tracking of Objects, Vehicles, and Other Applications: Global Industry Perspective, Comprehensive Analysis, and Forecast, 2016-2022.

Dec-2017 | Price : $ 4199.00 | Pages: 110 | Report Code: ZMR-2506 | Report Format:

The report covers forecast and analysis for the mobile positioning system market on a global and regional level. The study provides historic data of 2014-2016 along with a forecast from 2017 to 2022 based on revenue (USD Billion). The study includes drivers and restraints for the mobile positionin...Read More

Mobile Advertising Market by Types (Display Advertising, In-App Advertising, In-Game Advertising, Search Advertising and Others), by Devices (Digital Cameras, Feature-phones, Smartphones, Tablets and Others) for Banking, Financial Services, Fast Moving Consumer Goods (FMCG) Sector, Healthcare Sector, Media and Entertainment Sector, Telecommunication & IT Sector and Other industry verticals. Global Industry Perspective, Comprehensive Analysis, and Forecast, 2016 – 2022

Dec-2017 | Price : $ 4199.00 | Pages: 110 | Report Code: ZMR-2505 | Report Format:

The global mobile advertising market report analyzes and forecasts mobile advertising market on a global and regional level. The study offers historical data of past year along with forecast from 2017 to 2022 based on revenue (USD Billion). Assessment of market dynamics gives a brief thought about...Read More

Machine to Machine Market by Technology (4G/LTE, Wi-Fi, Ethernet, Power-Line and Others), by Component (Actuators, Sensors, Memory, RFID, Power and Communication Modules), Consumer Electronics, Information Technology (IT), Retail, Transportations & Automotives, Healthcare, Security and Others - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 – 2022

Dec-2017 | Price : $ 4199.00 | Pages: 110 | Report Code: ZMR-2504 | Report Format:

The report covers forecast and analysis for the machine to machine market on a global and regional level. The study provides historic data for 2014, 2015, and 2016 along with a forecast from 2017 to 2022 based on revenue (USD Billion). The study includes drivers and restraints for the machine to m...Read More

Data Quality Tools Market by Data Type (Financial Data, Supplier Data, Customer Data, and Product Data), by Components (Software and Services) for Verticals (Banking, Financial Services, and Insurance (BFSI), Telecommunications and IT, Retail and Ecommerce, Healthcare and Life Sciences, Manufacturing, and Government) - Global Industry Analysis, Size, Share, Growth, Trends and forecast 2016 – 2022

Nov-2017 | Price : $ 4199.00 | Pages: 110 | Report Code: ZMR-2501 | Report Format:

The report covers forecast and analysis for the data quality tools market on a global and regional level. The study provides historic data for 2014, 2015, and 2016 along with a forecast from 2017 to 2022 based on revenue (USD Million). The study includes drivers and restraints for the data quality...Read More

Embedded Smart Cameras Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecasts 2016–2024

Price : $ 3599.00 | Report Code: ZMR-2414 | Report Format:

Embedded Smart Cameras Market: Overview The latest technological advancement is the embedded smart cameras. This device consists of advanced communication infrastructure, advanced onboard computing, good quality of processing, video sensing, and communication which is embedded in a single device...Read More

Choose License Type:
Latest Published Reports

View All Published Reports