Press Resease

Chatbot Market - Global Industry Analysis

Chatbot Market by Type (Support, Skills, and Assistant), by End-User (Healthcare, Retail, BFSI, Travel & Hospitality, E-commerce, Media & Entertainment, and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast 2017-2024

Published Date: 12-Jun-2018 Category: Technology & Media Report Format : PDF Pages: 110 Report Code: ZMR-1754 Status : Published

Global chatbot market expected to reach USD 2,166.28 million in 2024, growing at a CAGR of slightly above 28.73% between 2018 and 2024. Global information technology sector has been plagued by numerous factors including concerns over data security, increasing operational cost, the intense competition offered by global and local players, and many others.

Description

The report covers forecast and analysis for the chatbot market on a global and regional level. The study provides historic data for 2015 -2017 along with a forecast from 2018 to 2024 based on revenue (USD Million). The study includes drivers and restraints for the chatbot market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the chatbot market on a global level.

This report offers comprehensive coverage on global chatbot market along with, market trends, drivers, and restraints of the chatbot market. This report includes a detailed competitive scenario and product portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porter’s five Five forces Forces model for the chatbot market has also been included. The study encompasses a market attractiveness analysis, wherein all segments are benchmarked based on their market size, growth rate, and general attractiveness. This report is prepared using data sourced from in-house databases, secondary, and the primary research team of industry experts.

Global Chatbot Market

The study provides a decisive view on the chatbot market by segmenting the market based on type, and end-user. The type segment is divided into support chatbot, skills chatbot, and assistant chatbot. The end-user segment is further bifurcated categorized into BFSI, healthcare, e-commerce, retail, travel and hospitality, media and entertainment, and others. All the segments have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. The regional segmentation includes the current and forecast demand for North America, Europe, Asia-Pacific, Latin America, and the Middle East and Africa with further country -wise bifurcation division include into the U.S., the UK, France, Germany, China, Japan, India, and Brazil.

The report covers detailed competitive outlook including the market share and company profiles of the key participants operating in the global chatbot market are which comprise Nuance Communications Inc., Next IT Corporation, Pandorabots, Inc., Microsoft Corporation, IBM Watson, eGain Corporation, Creative Virtual Pvt. Ltd., Google, CX Company, Astute Solutions, Imperson Ltd., and 24/7 Customer Inc., among others.

The report segments the global chatbot market as follows:

Chatbot Market: Type Segment Analysis

  • Support Chatbot
  • Skills Chatbot
  • Assistant Chatbot

Chatbot Market: End-User Segment Analysis

  • BFSI
  • Healthcare
  • E-commerce
  • Retail
  • Travel and Hospitality
  • Media and Entertainment
  • Others

Chatbot Market: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Table Of Content

  • Chapter 1. Preface
    • 1.1. Report Description and Scope
    • 1.2. Research Scope
    • 1.3. Research Methodology
      • 1.3.1. Market Research Process
      • 1.3.2. Market Research Methodology
  •  
  • Chapter 2. Executive Summary
    • 2.1. Chatbot Market, 2015 - 2024, (USD Million)
    • 2.2. Chatbot Market: Market Snapshot
  •  
  • Chapter 3. Chatbot Market - Industry Analysis
    • 3.1. Chatbot Market: Market Dynamics
    • 3.2. Market Drivers
      • 3.2.1. Growing popularity of messaging applications
    • 3.3. Restraints
      • 3.3.1. Slow rate of developments and upgradations
    • 3.4. Opportunity
      • 3.4.1. Rapidly expanding ICT infrastructure in leading economies
    • 3.5. Porter's Five Forces Analysis
    • 3.6. Market Attractiveness Analysis
      • 3.6.1. Market Attractiveness Analysis by Type Segment
      • 3.6.2. Market Attractiveness Analysis by End-User Segment
      • 3.6.3. Market Attractiveness Analysis by Regional Segment
  •  
  • Chapter 4. Chatbot Market - Competitive Landscape
    • 4.1. Company Market Share Analysis, 2017 (Subject to Data Availability)
    • 4.2. Strategic Developments
    • 4.3. Acquisitions & Mergers
    • 4.4. New Product Launch
    • 4.5. Agreements, Partnerships, Collaborations and Joint Ventures
    • 4.6. Research and Development, Product and Regional Expansion
  •  
  • Chapter 5. Chatbot Market - Type Segment Analysis
    • 5.1. Chatbot Market Overview: by Type
      • 5.1.1. Chatbot Market Revenue Share, by Type, 2017 and 2024
    • 5.2. Chatbot Market, by Support Chatbot Segment, 2015-2024 (USD Million)
    • 5.3. Chatbot Market by Skills Chatbot Segment, 2015-2024 (USD Million)
    • 5.4. Chatbot Market by Assistant Chatbot Segment, 2015-2024 (USD Million)
  •  
  • Chapter 6. Chatbot Market - End-User Segment Analysis
    • 6.1. Chatbot Market Overview: by End User
      • 6.1.1. Chatbot Market Revenue Share, by End User, 2017 and 2024
    • 6.2. Chatbot Market by BFSI Segment, 2015-2024 (USD Million)
    • 6.3. Chatbot Market by Healthcare Segment, 2015-2024 (USD Million)
    • 6.4. Chatbot Market by E-commerce Segment, 2015-2024 (USD Million)
    • 6.5. Chatbot Market by Retail Segment, 2015-2024 (USD Million)
    • 6.6. Chatbot Market by Travel and Hospitality Segment, 2015-2024 (USD Million)
    • 6.7. Chatbot Market by Media and Entertainment Segment, 2015-2024 (USD Million)
    • 6.8. Chatbot Market by Others Segment, 2015-2024 (USD Million)
  •  
  • Chapter 7. Chatbot Market - Regional Analysis
    • 7.1. Chatbot Market: Regional Overview
      • 7.1.1. Chatbot Market Revenue Share, by Region, 2017 and 2024
    • 7.2. North America
      • 7.2.1. North America Chatbot Market, 2015 - 2024 (USD Million)
      • 7.2.2. North America Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
      • 7.2.3. North America Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.2.4. U.S.
        • 7.2.4.1. U.S. Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.2.4.2. U.S. Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3. Europe
        • 7.3.3.1. Europe Chatbot Market, 2015 - 2024 (USD Million)
        • 7.3.3.2. Europe Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.3.3. Europe Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.4. UK
        • 7.3.4.1. UK Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.4.2. UK Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.7. France
        • 7.3.7.1. France Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.7.2. France Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.8. Germany
        • 7.3.8.1. Germany Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.8.2. Germany Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
    • 7.3. Asia Pacific
      • 7.3.1. Asia-Pacific Chatbot Market, 2015 - 2024 (USD Million)
      • 7.3.2. Asia Pacific Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
      • 7.3.3. Asia Pacific Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.4. China
        • 7.3.4.1. China Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.4.2. China Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.5. Japan
        • 7.3.5.1. Japan Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.5.2. Japan Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.3.6. India
        • 7.3.6.1. India Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.3.6.2. India Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
    • 7.4. Latin America
      • 7.4.1. Latin America Chatbot Market, 2015 - 2024 (USD Million)
      • 7.4.2. Latin America Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
      • 7.4.3. Latin America Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
      • 7.4.4. Brazil
        • 7.4.4.1. Brazil Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
        • 7.4.4.2. Brazil Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
    • 7.5. Middle East & Africa
      • 7.5.1. Middle East & Africa Chatbot Market, 2015 - 2024 (USD Million)
      • 7.5.2. Middle East & Africa Chatbot Market Revenue, by Type, 2015 - 2024 (USD Million)
      • 7.5.3. Middle East & Africa Chatbot Market Revenue, by End User, 2015 - 2024 (USD Million)
  •  
  • Chapter 8. Company Profiles
    • 8.1. Nuance Communications Inc.
      • 8.1.1. Overview
      • 8.1.2. Financials
      • 8.1.3. Product Portfolio
      • 8.1.4. Business Strategy
      • 8.1.5. Recent Developments
    • 8.2. Next IT Corporation
      • 8.2.1. Overview
      • 8.2.2. Financials
      • 8.2.3. Product Portfolio
      • 8.2.4. Business Strategy
      • 8.2.5. Recent Developments
    • 8.3. Pandorabots, Inc.
      • 8.3.1. Overview
      • 8.3.2. Financials
      • 8.3.3. Product Portfolio
      • 8.3.4. Business Strategy
      • 8.3.5. Recent Developments
    • 8.4. Microsoft Corporation
      • 8.4.1. Overview
      • 8.4.2. Financials
      • 8.4.3. Product Portfolio
      • 8.4.4. Business Strategy
      • 8.4.5. Recent Developments
    • 8.5. IBM Watson
      • 8.5.1. Overview
      • 8.5.2. Financials
      • 8.5.3. Product Portfolio
      • 8.5.4. Business Strategy
      • 8.5.5. Recent Development
    • 8.6. eGain Corporation
      • 8.6.1. Overview
      • 8.6.2. Financials
      • 8.6.3. Product Portfolio
      • 8.6.4. Business Strategy
      • 8.6.5. Recent Developments
    • 8.7. Creative Virtual Pvt. Ltd.
      • 8.7.1. Overview
      • 8.7.2. Financials
      • 8.7.3. Product Portfolio
      • 8.7.4. Business Strategy
      • 8.7.5. Recent Developments
    • 8.8. CX Company
      • 8.8.1. Overview
      • 8.8.2. Financials
      • 8.8.3. Product Portfolio
      • 8.8.4. Business Strategy
      • 8.8.5. Recent Developments
    • 8.9. 24/7 Customer Inc.
      • 8.9.1. Overview
      • 8.9.2. Financials
      • 8.9.3. Product Portfolio
      • 8.9.4. Business Strategy
      • 8.9.5. Recent Developments
    • 8.10. Astute Solutions
      • 8.10.1. Overview
      • 8.10.2. Financials
      • 8.10.3. Product Portfolio
      • 8.10.4. Business Strategy
      • 8.10.5. Recent Developments
    • 8.11. Google
      • 8.11.1. Overview
      • 8.11.2. Financials
      • 8.11.3. Product Portfolio
      • 8.11.4. Business Strategy
      • 8.11.5. Recent Developments
    • 8.12. Imperson Ltd.
      • 8.12.1. Overview
      • 8.12.2. Financials
      • 8.12.3. Product Portfolio
      • 8.12.4. Business Strategy
      • 8.12.5. Recent Developments

List of Figures

1. Market Research Process
2. Market Research Methodology
3. Chatbot Market, 2015 - 2024 (USD Million)
4. Porter’s Five Forces Analysis: Chatbot Market
5. Chatbot Market Attractiveness by Type
6. Chatbot Market Attractiveness by End User
7. Chatbot Market Attractiveness, by Region
8. Chatbot Market Revenue Share, by Type, 2017 & 2024
9. Chatbot Market, by Support Chatbot, 2015 - 2024 (USD Million)
10. Chatbot Market, by Skills Chatbot, 2015 - 2024 (USD Million)
11. Chatbot Market, by Assistant Chatbot, 2015 - 2024 (USD Million)
12. Chatbot Market Revenue Share, by End User, 2017 & 2024
13. Chatbot Market by BFSI, 2015 – 2024 (USD Million)
14. Chatbot Market by Healthcare, 2015 – 2024 (USD Million)
15. Chatbot Market by E-commerce, 2015 – 2024 (USD Million)
16. Chatbot Market by Retail, 2015 – 2024 (USD Million)
17. Chatbot Market by Travel and Hospitality, 2015 – 2024 (USD Million)
18. Chatbot Market by Media and Entertainment, 2015 – 2024 (USD Million)
19. Chatbot Market by Others, 2015 – 2024 (USD Million)
20. Chatbot Market Revenue Share, by Region, 2017 & 2024
21. North America Chatbot, 2015 - 2024, (USD Million)
22. Europe Chatbot Market, 2015 - 2024, (USD Million)
23. Asia Pacific Chatbot Market, 2015 – 2024 (USD Million)
24. Latin America Chatbot Market, 2015-2024 (USD Million)
25. The Middle East & Africa Chatbot Market, 2015 – 2024, (USD Million)


List of Tables

1. Chatbot Market: Snapshot
2. Drivers for Chatbot Market: Impact Analysis
3. Restraints of Chatbot Market: Impact Analysis
4. North America Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
5. North America Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
6. U.S. Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
7. U.S. Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
8. Europe Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
9. Europe Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
10. UK Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
11. UK Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
12. France Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
13. France Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
14. Germany Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
15. Germany Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
16. Asia Pacific Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
17. Asia Pacific Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
18. China Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
19. China Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
20. Japan Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
21. Japan Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
22. India Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
23. India Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
24. Latin America Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
25. Latin America Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
26. Brazil Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
27. Brazil Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)
28. Middle East & Africa Chatbot Market Revenue, by Type, 2015 – 2024 (USD Million)
29. The Middle East & Africa Chatbot Market Revenue, by End User, 2015 – 2024 (USD Million)

Methodology

Free Analysis

A bot corresponds to any software that accomplishes an automated task; bot categories that live in chat platform are called as chatbot. A chatbot is (also referred to as chatterbot, talkbot, Bot, IM bot, interactive agent, or Artificial Conversational conversational Entity entity, interactive agent, IM bot, or Bbot) is a computer program developed specially to carry out a that carries a conversation via by means of text or voice interactions. Chatbots have come a long way from being just a basic answering machine with scripted response to modern day's advanced and mature chatbots that are smart enough to effectively engage potential consumers. They are deployed mainly on company websites, social platforms, and in smartphones to assist customers in their interactions.

Humongous A huge development in the field of artificial intelligence during past few years has technologically improved chatbots. It requires a huge amount of data, as they are built on AI- based technologies, including natural language processing, deep learning, and machine learning algorithms. The technology is gaining popularity and their application is exponentially rising increasing both in the business and consumer markets. Siri, Alexa, Cortana, and Google Assistant are some of the AI -based chatbots that are being offered and used by various companies globally.

Global Chatbot Market

Increasing use of online messaging applications and implementation of chatbot in digital marketing strategies for customer engagement and lead generation is driving the chatbot market. Demand for automated patient management tools in the healthcare industry is also fueling the growth of chatbot adoption. Other advantages offered by chatbot are getting quick responses, guiding users for better results, provide after sales service, and getting get detailed explanations for any queries. 

Researchers are taking several initiatives to improve the functionalities of the chatbot, that which has boosted the growth of the global chatbot market. Technical issues such as chatbot management,  security, monitoring, and integration needs need to be resolved in order to efficiently cater the customer's requirements. Lack of awareness and slow development and up gradations of the services are the major factors hindering the growth of chatbot market. There exists immense potential in the chatbot market over the forecast period, owing to increasing mobile applications and evolution of cloud-based services and solutions. Rapidly expanding ICT infrastructure in leading economies is anticipated to propel the global chatbot market. The significant rise in adoption of chatbot by small and medium-sized enterprises across the verticals is expected to boost the growth of the market globally.

Chatbot market can be segmented as by in terms of types and end users. The type segment is divided into support, skills, and assistant chatbot. End-user industries using these types are healthcare, retail, BFSI, travel & hospitality, E-commerce, Media media & entertainment, and others. Regional segmentation of the chatbot market includes includes North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa with further country wise bifurcation classification into major countries such as the U.S., the UK, France, Germany, China, Japan, India, and Brazil.    

Prominent players in the global chatbot market are 24/7 Customer Inc., CX Company, Creative Virtual Pvt. Ltd., eGain Corporation, IBM Watson, Codebaby, Speaktoit Inc., Next IT Corporation, Artificial Solutions, and Nuance Communications Inc. 

Choose License Type

Request the coronavirus impact analysis across industries and markets

HappyClients

Office Address

Corporate Office

Zion Market Research 244 Fifth Avenue, Suite N202 New York, 10001, United States
Tel: +49-322 210 92714
USA/Canada Toll Free No.1-855-465-4651

Asia Pacific Office

3rd Floor, Mrunal Paradise, Opp Maharaja Hotel, Pimple Gurav, Pune 411061, Maharashtra, India
Phone No 020-46277770

Contact #

US OFFICE NO +1-386-310-3803
US/CAN TOLL FREE +1-855-465-4651
Email: sales@zionmarketresearch.com

We Are On Social