Telecom Operations Management Market Size, Share, Growth Report 2030

Telecom Operations Management Market

Telecom Operations Management Market By Software Type (Customer and Product Management, Billing and Revenue Management, Network Management and others), By Service (Planning and Consulting, Operations and Maintenance and others), By Deployment( Cloud deployment model and On-premise deployment model) : Global Industry Perspective, Comprehensive Analysis, and Forecast, 2020 – 2028

Category: Technology & Media Report Format : PDF Pages: 120 Report Code: ZMR-2380 Published Date: Jul-2021 Status : Published

The Global Telecom Operations Management Market Size accounted for USD 62.02 Billion in 2020 and is expected to reach USD 125.40 Billion by 2028, growing at a CAGR of 9.2% from 2021 to 2028.

Telecom Operations Management Market

Global Telecom Operations Management Market Overview

The Global Telecom Operations Management Market accounted for USD 62.02 Billion in 2020 and is expected to reach USD 125.40 Billion by 2028, growing at a CAGR of 9.2% from 2021 to 2028.

Telecom Operations Management is the process of managing telecom services in order to ensure maximum availability and minimum disruption in the telecom services. It involves the functions such as network inventory management, managing provisioning issues, fault management and network availability. Functions such as event management, incident management, request fulfillment, access management and problem management are included in telecom operations management. The market is primarily driven by increasing investment by telecommunications in technology and interoperability to manage the telecom operations in an efficient way. Telecom companies globally have begun their transformation on the cloud to drive new services, experiences and revenue opportunities. Telecom operators are accelerating their journeys by combining their cloud-native, open and modular solutions with high performing and fully managed cloud platforms.

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COVID-19 Impact Analysis

The global impacts of COVID-19 are estimated to positively affect the Telecom Operations Management Market in 2021. With the outbreak of pandemic, the telecom companies are seen to be well equipped to handle the operations to meet the 30% to 40% increase in the demand of bandwidth on their networks as large number of employees and students started their work from home. The pandemic has also pushed the companies to accelerate their digital transformation plans. Those companies who were already operating in the digital transformation strategies were in the better position to handle the situation in the first few of pandemic as compared to others. The demand for the tools to manage the telecom operations has also increased with the pandemic, thus raising the overall demand of this market.

Growth Factors

The increasing investment by the telecommunications in technology and interoperability to manage the telecom operations in an efficient way is one of the major factors for the demand of this market. The rapidly growing demand for bandwidth has also influenced the telecom operations market positively. The increasing number of communication service providers and mobile internet users are the also driving the market. The innovative  and advanced solutions offered by the service providers in the telecom market is also the driving factor for this market.

The growing need for lost cost data and voice services are increasing the demand of telecom operations management market. To gain better operational efficiency and customer satisfaction, it is useful to translate organization level metrics to lower level internal metrics in a very structured methodology. It is extremely necessary that the internal parameters can be measured efficiently and accurately such that tools and systems support the operations efficiently. Therefore, there has been greater demand for telecom operations management market.

Report Scope :

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Software Type Analysis Preview

The telecom operations include various functions among which the customer and product management is one of the most important ones. The products and services that are offered by the service providers have to be designed and developed systematically before releasing them to the customers. The services have to be designed as per the current needs and requirements and have to prove cost effective to the customers. The customer management is also an important aspect of telecom operations, where the customer behavior for certain products, their preferences and feedbacks are taken into consideration to improvise the existing products and launch new innovative products.

Service Analysis Preview

This is due to the fact that in telecom operations management the telecom products that are installed at the sites have to be regularly checked and maintained at regular intervals of time. Along with this, the predictive maintenance is aimed at reducing the risks of faults and maintain the predetermined tolerance levels. The Corrective maintenance consists of functions for correcting any faults which occur. These faults can be detected by alarms, complaints and checks during preventive maintenance check.

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Deployment Analysis Preview

This is due to the fact that the on-premise deployment models have been installed across the enterprises on large scale. This installment has been a traditional approach and managing telecom operations in the on-premise way has been quite effective since decades. Although enterprises have been moving to the cloud operations, but on-premise applications are bound to stay for a long time as implementing cloud solution in all the organizations is still a long way to go.

Regional Analysis Preview

North America held a share of 34% in 2020. It is supposed to be one of the highest revenue-generating regions for this market during the forecasted period. This high growth is due to the fact that there has been high expenditure on the business operations solutions. The continuous advancements in IT infrastructure and technology which is majorly used for customer support is also increasing the demand for this market in this region. The accessibility of proficient technical expertise about managing daily operations and the helpdesk software towards telecom operations management are major factors fueling the market.

Asia-Pacific is expected to have the CAGR of 13.1 from 2021 to 2028. This is due to the fact that there has been growing demand for bandwidth as significant number of companies have started their operations from home during this pandemic. There has also been increasing number of investments by the major players of the market, specially from China and India, that has promoted the overall growth of this market.

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Key Market Players & Competitive Landscape

Some of the key players in the Telecom Operations Management Market include Cisco Systems, Beta Systems Software, Ericsson AB, Accenture PLC, Amdocs, Hewlett Packard Company, Huawei Technologies, NEC Corporation, Oracle Corporation, SAP SE, Avatier Corporation and Alcatel-Lucent among others.

In March 2020, Omatel announced the partnership with Ericson in order to manage its multi-access mobile networks. This partnership will allow Omatel to take the advantage of a range of network functions virtualization functionalities. This partnership also includes fully managed end-to-end operations services which included nationwide network operations.

The Global Telecom Operations Management Market is segmented as follows:

By Software Type

By Service

  • Planning and Consulting
  • Operations and Maintenance

By Deployment

  • Cloud Deployment Model
  • On-premise Deployment Model

By Region

  • North America
    • The U.S.
    • Canada
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa

Table Of Content

Methodology

FrequentlyAsked Questions

The Global Telecom Operations Management Market was valued at USD 62.02 Billion in 2020.

The Global Telecom Operations Management Market is expected to reach USD 125.40 Billion by 2028, growing at a CAGR of 9.2% between 2021 to 2028.

Some of the key factors driving the Global Telecom Operations Management Market growth are the increasing investment by the telecommunications in technology and interoperability to manage the telecom operations in an efficient way. The rapidly growing demand for bandwidth has also influenced the telecom operations market positively. The increasing number of communication service providers and mobile internet users are the also driving the market. The innovative  and advanced solutions offered by the service providers in the telecom market is also the driving factor for this market.

North America held a share of 34% in 2020. It is supposed to be one of the highest revenue-generating regions for this market during the forecasted period. This high growth is due to the fact that there has been high expenditure on the business operations solutions. The continuous advancements in IT infrastructure and technology which is majorly used for customer support is also increasing the demand for this market in this region. The accessibility of proficient technical expertise about managing daily operations and the helpdesk software towards telecom operations management are major factors fueling the market.

Some of the key players in the Telecom Operations Management Market include Cisco Systems, Beta Systems Software, Ericsson AB, Accenture PLC, Amdocs, Hewlett Packard Company, Huawei Technologies, NEC Corporation, Oracle Corporation, SAP SE, Avatier Corporation and Alcatel-Lucent among others.

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