Medical Device Complaint Management Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2018–2026

Report Code: ZMR-3936 | Report Format : | Status : Upcoming |

Abstract

Global Medical Device Complaint Management Market: Overview

Incorporating software helps organizations in maintaining better documentation. A multi-page electronic form ensures precise recording of complaint data along with reorganizing documentation into a simple process. This helps in maintaining transparency and improves decision-making related to customer complaints. The demand and popularity of the medical device complaint management market across the globe can be attributed to the growing software usage to support the overall process of complaint management.

Global Medical Device Complaint Management Market: Growth Factors

The major growth driver of the global medical device complaint management market in the future is the growing software usage for support the overall process of complaint management. The shift of complaint tracking from paper to digital system is anticipated to contribute notably toward the expansion of the medical device complaint management market globally over the estimated timeframe. Events are recorded prior to the data automatically driving the workflow related to investigation and resolution, which helps the companies in maintaining complete documentation along with reduced turnaround time. These complaints management solutions provide advanced analytics and reporting devices for enhanced management. Furthermore, various medical device complaint management software systems streamline the submissions with standard a wide range of reporting for the FDA, European Union, Health Canada, Australia, and Japan. This, in turn, is projected to positively impact the market for medical device complaint management in the years ahead.

Global Medical Device Complaint Management Market: Segmentation

The global medical device complaint management market is categorized based on service. The service segment of the medical device complaint management market includes complaints log/intake (receive complaints, classify an issue, and record the issue), product surveillance and regulatory compliance (non-reportable/reportable, medical device vigilance/reporting, and field action), non-returned/returned product analysis (complaint investigation, testing, root cause analysis, and preventive/corrective action) and resolve and closure (complaint summary and customer letter creation). The product surveillance and regulatory compliance segment held the largest share of the medical device complaint management market in 2018, as regulatory user/agencies of medical devices are becoming less tolerant with medical devices’ failure as it leads to death and serious injuries.

Global Medical Device Complaint Management Market: Regional Analysis

By region, this global market is primarily divided into Asia Pacific, North America, the Middle East and Africa, Europe, and Latin America. North America dominated the market in 2018 and is likely to maintain its position in the upcoming years as well. This can be due to strict regulatory prerequisites related to complaint handling and management. The European market for medical device complaint management is likely to emerge as the fastest growing region globally in the years ahead. This can be attributed to the region’s strictly regulated medical sector. Additionally, it is compulsory reporting of complaints by medical device manufacturers to the relevant regulatory authorities and failure to do so has severe repercussions. The Asia Pacific medical device complaint management market is anticipated to grow rapidly over the estimated timeframe, owing to the strong presence of major market players in different countries of the region.

Global Medical Device Complaint Management Market: Competitive Players

Some most important players of the global medical device complaint management market are MasterControl, Parexel International Corporation, SAS, Freyr, AssurX, Sparta Systems, Wipro, Biovia, IQVIA, and Tata Consulting Services, among others.

Global Medical Device Complaint Management Market: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • The UK
    • France
    • Germany
  • The Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • The Middle East and Africa

What Reports Provides

  • Full in-depth analysis of the parent market
  • Important changes in market dynamics
  • Segmentation details of the market
  • Former, on-going, and projected market analysis in terms of volume and value
  • Assessment of niche industry developments
  • Market share analysis
  • Key strategies of major players
  • Emerging segments and regional markets
  • Testimonials to companies in order to fortify their foothold in the market.

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