Customer Relationship Management Services Market by Deployment Mode (On Premises and Cloud) for Applications (Marketing, Sales, Customer Support and Services and Others) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 – 2022

Global customer relationship management services market is expected to reach USD 30.40 billion by 2022, growing at a CAGR of 36% between 2017 and 2022.

11-Sep-2017 | Number of pages: 110 | Report Code: ZMR-2215 | Report Format : | Status : Published

Abstract

The report covers forecast and analysis for the customer relationship management services market on a global and regional level. The study provides historic data of 2014, 2015 and 2016 along with a forecast from 2017 to 2022 based on revenue (USD Billion). The study includes drivers and restraints for the customer relationship management services market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the customer relationship management services market on a global level.

In order to give the users of this report a comprehensive view on the customer relationship management services market, we have included a detailed competitive scenario, and customer relationship management services type portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porter’s five forces model for the customer relationship management services market has also been included. The study encompasses a market attractiveness analysis, wherein segments are benchmarked based on their market size, growth rate, and general attractiveness.

The customer relationship management services market is segmented on the basis of deployment mode, application, vertical and region. All the segments have been analyzed based on present and future trends and the market is estimated from 2016 to 2022. Deployment mode segment under this study includes on premises and cloud. Application segment includes marketing, sales, customer support and services and others. Vertical segment includes BFSI, government, retail, healthcare, manufacturing and others. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America and Middle East and Africa with its further bifurcation into major countries including U.S., France, UK, Germany, China, India, Japan and Brazil.

Key players profiled in the report include IBM Corp., Oracle Corp., Wipro Limited, Tata Consultancy Services Limited, Microsoft Inc., Salesforce.com Inc., NetSuite Inc., Nimble Inc., SugarCRM Inc., SAP SE, Amdocs Ltd., Sage CRM Solutions Ltd. and Ramco Systems Ltd. The detailed description of players includes parameters such as company overview, financial overview, business, and recent developments and SWOT analysis of the company.

The report segments customer relationship management services market into:

Global CRM Services Market: Deployment Mode Segment Analysis

  • Cloud
  • On-Premises

Global CRM Services Market: Application Segment Analysis

  • Marketing
  • Sales
  • Customer Support and Services
  • Others

Global CRM Services Market: Vertical Segment Analysis

  • BFSI
  • Government
  • Retail
  • Healthcare
  • Manufacturing
  • Others

Global CRM Services Market: Region Segment Analysis

  • North America
    • U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

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