Customer Engagement Solutions Market by Solution (Omnichannel, Workforce Optimization, Robotic Process Optimization, and Analytics & Reporting), by Service (Professional Services andManaged Services), by Deployment Type (Cloud, On-premise), by Organization Size (Small & Medium Enterprises, Large Enterprises), and by Vertical (BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast, 2017 – 2024

Global customer engagement solutions market accounted for USD12.85 billion in 2017 and is expected to reach USD 29.49 billion by 2024, growing at a CAGR of around 12.6% between 2018 and 2024. Increasing penetration of smart and advanced consumer electronic devices and the internet is the major factor driving the customer engagement solutions market.

13-Nov-2018 | Number of pages: 183 | Report Code: ZMR-3507 | Report Format : | Status : Published

Abstract

The report covers a forecast for and an analysis of the customer engagement solutions market on a global and regional level. The study provides historical data for 2015, 2016, and 2017 along with a forecast from 2018 to 2024 based on revenue (USD Billion). The study includes drivers and restraints for the customer engagement solutions market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the customer engagement solutions market on a global level.

The report gives a transparent view of the customer engagement solutions market.We have included a detailed competitive scenario and portfolio of leading vendors operative in customer engagement solutions market. To understand the competitive scene in the customer engagement solutions market, an analysis of Porter’s Five Forces model for the customer engagement solutions markethas also been covered. The study also offers anattractiveness analysis for customer engagement solutions marketby solutions, services, deployment type, organization size, vertical, andregional segments are marked based on their market size, growth rate,and alsogeneral attractiveness for customer engagement solutions market.

Global Customer Engagement Solutions Market

The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new product launches, agreements, partnerships, collaborations & joint ventures, research & development, product, and regional expansion of major participants involved in the market on a regional basis.

The study provides a crucial view ofcustomer engagement solutions market by segmenting the market-basedon solutions, services,deployment type, organization size, vertical,and region. All the segments of customer engagement solutions market have been analyzed based on present and the future trends and the market is estimated from 2018 to 2024.By solutions, the market is divided into omnichannel, workforce optimization, robotic process optimization, and analytics and reporting.On the basis of services, the market is bifurcated into professional services and managed services. By deployment type, the market is classified into cloud and on-premise. By organization size, the market is divided into small and medium enterprises and large enterprises. BFSI, consumer goods and retail, telecommunication, healthcare andlife sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and others are the verticals of the customer engagement solutions market. The regional segmentation comprisesthe current and forecastdemand for the MiddleEast and Africa, North America, Europe, Latin America,andAsia Pacific with its further divisioninto the U.S., France, Germany, the UK, China, India, Japan, and Brazilfor customer engagement solutions market.

The competitive profiling of key players of customer engagement solutions market includes a company overview and financial overview, products offered by them which can help in assessing competition in the market, business strategies adopted by them, and their recent developments. Key players included in the report areAvaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications, OpenText, Oracle, Pegasystems, Pitney Bowes, Salesforce, SAP, ServiceNow, Verint Systems, and Zendesk, among others.

This report segmentstheglobal customer engagement solutions market as follows:

Global Customer Engagement SolutionsMarket: Solution Segment Analysis

  • Omnichannel
  • Workforce Optimization
  • Robotic Process Optimization
  • Analytics & Reporting

Global Customer Engagement Solutions Market: Services Segment Analysis Services

  • Professional Services
    • Implementation & Integration Services
    • Support & Maintenance Services
    • Consulting Services
  • Managed Services

Global Customer Engagement SolutionsMarket: Deployment Type Segment Analysis

  • Cloud
  • On-premise

Global Customer Engagement SolutionsMarket: Organization Size Segment Analysis

  • Large Enterprises 
  • Small & Medium-Sized Enterprises

Global Customer Engagement SolutionsMarket: Vertical Segment Analysis

  • BFSI 
  • Consumer Goods & Retail 
  • Telecommunication 
  • Healthcare & Life Sciences 
  • Automotive & Transportation 
  • Media & Entertainment 
  • Travel & Hospitality 
  • Manufacturing 
  • Others

Global Customer Engagement Solutions Market: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

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