CRM Analytics Market - Global Industry Analysis

CRM Analytics Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecasts 2016–2024

Category: Technology & Media Report Format : PDF Report Code: ZMR-1103 Status : Upcoming


Global CRM Analytics Market: Overview

Customer relationship management analytics is an application that enables organizations easy access to data and modernizes business choices. CRM analytics is also used in the online analytical processing by using data mining. It is important for any organization to engage their customers through various personalized and multichannel campaigns as they go through complete buying cycle before thinking of the vendors. This tool offers a number of applications such as profitability analysis, customer categorization, predictive modeling, event monitoring, and what-if scenarios. It facilitates to the marketing team in order to plan, execute, and measure campaigns across various channels and make the tactical decision based on the result that is based on customer behavior and choices.

Report Scope:

Report Attribute Details
Base Year 2020
Historic Years 2016 - 2020
Forecast Years 2021 - 2028
Segments Covered By Product Type, By Application, and By End Use
Forecast Units Value (USD Billion), and Volume (Units)
Quantitative Units Revenue in USD million/billion and CAGR from 2021 to 2028
Regions Covered North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, and Rest of World
Countries Covered U.S., Canada, Mexico, U.K., Germany, France, Italy, Spain, China, India, Japan, South Korea, Brazil, Argentina, GCC Countries, and South Africa, among others
Number of Companies Covered 10 companies with scope for including additional 15 companies upon request
Report Coverage Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, market attractiveness analysis by segments and region, company market share analysis, and COVID-19 impact analysis.
Customization Scope Avail customized purchase options to meet your exact research needs.

Global CRM Analytics Market: Growth Factors

Rising focus to retain valuable customers and increased competition may accelerate the demand for CRM analytics. In addition, increase in the data and having insights about sales is expected to boost the global CRM analytics market growth. CRM analytics offers fact-based information on overall product demand, sales process, pricing effectiveness, and customer price sensitivity, which is anticipated to foster the global market growth. It enables organizations to retain their customers by tracking and managing the performance of the campaign, which may fuel the global CRM analytics market growth.

Global CRM Analytics Market: Segmentation

The global CRM analytics market is segmented based on verticals as retail & wholesales, telecommunications and IT, transportation and logistics, manufacturing, hospitality, energy and utilities, media and entertainment, banking, financial services and insurance (BFSI), healthcare and life science, and others. Based on types, the global market is classified as contact center analytics, sales analytics, web & social media analytics, marketing analytics, and customer analytics. On the basis of end-user, the global CRM analytics market is categorized as small and medium businesses and large enterprises. The application segment of the global market is segmented as contact center analytics, sales analytics, web & social media analytics, customer analytics, and marketing analytics. Of these, marketing analytics accounted for the largest market share globally as it helps various companies to run a number of campaigns and engage customers across channels to exhibit the impact of the marketing investments on the real-time basis and build the sales pipeline. Furthermore, the global CRM analytics market is divided based on deployment as cloud and on-premise.

Global CRM Analytics Market: Regional Analysis

The global CRM analytics market is segregated based on geography as North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. North America contributed the largest market share in the global market. This is mainly due to growth in the data and increased awareness to retain the valuable customer. Asia Pacific is following the same trend as it is expected to continue growth in the near future. Growing industries such as BFSI, telecommunications and IT, healthcare and life science, transportation and logistics, and others are fuelling the global CRM analytics market growth.

Global CRM Analytics Market: Competitive Players

Major players in the global CRM analytics market are Microsoft, Salesforce Inc., Angoss Software, SAS Institute Inc., IBM, Accenture, Oracle, SAP AG, and Teradata.

Global CRM Analytics Market: Regional Segment Analysis

  • North America
    • U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • The Middle East and Africa

What Report Provides

  • Full in-depth analysis of the parent market
  • Important changes in market dynamics
  • Segmentation details of the market
  • Former, on-going, and projected market analysis in terms of volume and value
  • Assessment of niche industry developments
  • Market share analysis
  • Key strategies of major players
  • Emerging segments and regional markets
  • Testimonials to companies in order to fortify their foothold in the market.

Table Of Content

Choose License Type

Request the coronavirus impact analysis across industries and markets


Office Address

Contact Us

Zion Market Research
Tel: +1 (844) 845-5245
USA/Canada Toll Free No.+1 (855) 465-4651

Asia Pacific Office

3rd Floor, Mrunal Paradise, Opp Maharaja Hotel, Pimple Gurav, Pune 411061, Maharashtra, India
Phone No 020-46277770

Contact #

US OFFICE NO +1 (844) 845-5245
US/CAN TOLL FREE +1 (855) 465-4651

We Are On Social

Industry Press Release

We Accept

We have secured system to process your transaction.

  • paypal
  • amazon
  • visa
  • master card

Business Hours

Our support available to help you 24 hours a day, five days a week.

Monday - Friday: 9AM - 6PM

Saturday - Sunday: Closed