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Artificial Intelligence (AI) Market for CRM by Application (Customer Service and Support, Marketing, Sales, and Other Applications), by Technology (Machine Learning, Natural Language Processing, Context-Aware Computing, and Image Processing), by Organization Size (Small and Medium-Sized Enterprises, and Large Enterprises), and by End-users (BFSI, Healthcare, Manufacturing, Retail, IT and Telecommunication, Media & Entertainment, Energy and Utilities, and Others End-users): Global Industry Perspective, Comprehensive Analysis and Forecast, 2017 – 2024

Published Date: 11-Oct-2018 Category: Technology & Media Report Format : PDF Pages: 129 Report Code: ZMR-3420 Status : Published

Global AI market for CRM expected to reach USD 123.28 billion globally by 2024, growing at a CAGR of 40.19% between 2018 and 2024. Artificial intelligence emerged as a key crisis solving solution to the daily challenges that, workforce meet.

Description

The report covers forecast and analysis for the AI market for CRM on a global and regional level. The study provides historic data of 2015-2017 along with a forecast from 2018 to 2024 based on revenue (USD Billion). The study includes drivers and restraints for the AI market for CRM along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the AI market for CRM on a global level.

The report provides a transparent outlook on the AI market for CRM. We have included a detailed competitive scenario and portfolio of leading vendors operative in the AI market for CRM. To understand the competitive landscape in the AI market for CRM, an analysis of Porter’s Five Forces model for the AI market for CRM has also been included. The study encompasses a market attractiveness analysis, wherein application, organization size, end-users, and regional segments are benchmarked based on their general attractiveness, market size, and their growth rate.

Global Artificial Intelligence Market

The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new product launch, agreements, partnerships, collaborations & joint ventures, research & development, product and regional expansion of major participants involved in the market on a regional basis.

The study provides a crucial view of the AI market for CRM by segmenting the market based on application, organization size, end-users, and regions. All the application, organization size, end-user segments of AI Market for CRM have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. Based on application, global AI Market for CRM is bifurcated into customer service and support, marketing, sales, and other applications. By organization size, the market is further classified into small and medium-sized enterprises (SMEs) and large enterprises. An end-user segment of AI market for CRM includes BFSI, healthcare, manufacturing, retail, IT and telecommunication, media & entertainment, energy and utilities, and others end users. The regional segmentation comprises the current and forecast demand for the Middle East & Africa, North America, Europe, Latin America, and the Asia Pacific with its further divided into major countries including the U.S., France, the UK, Germany, China, India, Japan, and Brazil.

The competitive profiling of key players of AI market for CRM includes company and financial overview, business strategies adopted by them, their recent developments and product offered by them which can help in assessing competition in the market. Key players included in the report are SAP, Kreato CRM, Spiro Technologies, Conversica, IBM, Microsoft, Adobe Systems, Salesforce, and Oracle, amongst others.

The report segments of the global of AI market for CRM are as follows:

Global AI Market for CRM: Technology Segment Analysis

  • Machine Learning
  • Natural Language Processing
  • Context-Aware Computing
  • Image Processing

Global AI Market for CRM: Application Segment Analysis

  • Customer Service and Support
  • Marketing
  • Sales 
  • Other Applications

Global AI Market for CRM: Organization Size Segment Analysis

  • Small and Medium-Sized Enterprises(SMEs)
  • Large Enterprises

Global AI Market for CRM: End-User Segment Analysis

  • BFSI
  • Healthcare
  • Manufacturing
  • Retail
  • IT & Telecommunication
  • Media & Entertainment
  • Energy & Utilities
  • Others End Users

Global AI Market for CRM: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Table Of Content

  • Chapter 1. Preface
    • 1.1. Report Description and Scope
    • 1.2. Research Scope
    • 1.3. Research Methodology
      • 1.3.1. Market Research Process
      • 1.3.2. Market Research Methodology
  •  
  • Chapter 2. Executive Summary
    • 2.1. Global AI Market for CRM, 2017 - 2024, (USD Billion)
    • 2.2. AI Market for CRM: Market Snapshot
  •  
  • Chapter 3. Global AI Market for CRM - Industry Analysis
    • 3.1. AI Market for CRM: Market Dynamics
    • 3.2. Market Drivers
      • 3.2.1. Increasing Customer Engagement Activities
      • 3.2.2. Customer Centric Approach
    • 3.3. Restraints
      • 3.3.1. Lack of Technical Expertise
    • 3.4. Opportunity
      • 3.4.1. Heavy Investment by Vendors
    • 3.5. PESTEL Analysis
    • 3.6. Porter's Five Forces Analysis
    • 3.7. Market Attractiveness Analysis
      • 3.7.1. Market Attractiveness Analysis by Application Segment
      • 3.7.2. Market Attractiveness Analysis by Technology Segment
      • 3.7.3. Market Attractiveness Analysis by Organization Size Segment
      • 3.7.4. Market Attractiveness Analysis by End-User Segment
      • 3.7.5. Market Attractiveness Analysis by Regional Segment
  •  
  • Chapter 4. Global AI Market for CRM - Competitive Landscape
    • 4.1. Company Market Share Analysis, 2017
    • 4.2. Strategic Development
      • 4.2.1. Acquisitions and Mergers
      • 4.2.2. New Product Launch
      • 4.2.3. Agreements, Partnerships, Collaborations and Joint Ventures
      • 4.2.4. Research and Development, Product and Regional Expansion
    • 4.3. Product Portfolio
  •  
  • Chapter 5. AI Market for CRM - Application Segment Analysis
    • 5.1. Global AI Market for CRM Revenue Share, by Application, 2017 & 2024
    • 5.2. Global AI Market for CRM by Customer Service and Support, 2015 - 2024 (USD Billion)
    • 5.3. Global AI Market for CRM by Marketing, 2015 - 2024 (USD Billion)
    • 5.4. Global AI Market for CRM by Sales, 2015 - 2024 (USD Billion)
    • 5.5. Global AI Market for CRM by Other Applications, 2015 - 2024 (USD Billion)
  •  
  • Chapter 6. AI Market for CRM - Technology Segment Analysis
    • 6.1. Global AI Market for CRM Revenue Share, by Technology, 2017 & 2024
    • 6.2. Global AI Market for CRM by Machine Learning, 2015 - 2024 (USD Billion)
    • 6.3. Global AI Market for CRM by Natural Language Processing, 2015 - 2024 (USD Billion)
    • 6.4. Global AI Market for CRM by Context-Aware Computing, 2015 - 2024 (USD Billion)
    • 6.5. Global AI Market for CRM by Image Processing, 2015 - 2024 (USD Billion)
  •  
  • Chapter 7. Global AI Market for CRM - Organization Size Segment Analysis
    • 7.1. Global AI Market for CRM Revenue Share, by Organization Size, 2017 & 2024
    • 7.2. Global AI Market for CRM for Small and Medium-Sized Enterprises ( Smes), 2015 - 2024 (USD Billion)
    • 7.3. Global AI Market for CRM for Large Enterprises, 2015 - 2024 (USD Billion)
  •  
  • Chapter 8. Global AI Market for CRM - End User Segment Analysis
    • 8.1. Global AI Market for CRM Revenue Share, by End User, 2017 & 2024
    • 8.2. Global AI Market for CRM for BFSI, 2015 - 2024 (USD Billion)
    • 8.3. Global AI Market for CRM for Healthcare, 2015 - 2024 (USD Billion)
    • 8.4. Global AI Market for CRM for Manufacturing, 2015 - 2024 (USD Billion)
    • 8.5. Global AI Market for CRM for Retail, 2015 - 2024 (USD Billion)
    • 8.6. Global AI Market for CRM for IT & Telecom, 2015 - 2024 (USD Billion)
    • 8.7. Global AI Market for CRM for Media & Entertainment, 2015 - 2024 (USD Billion)
    • 8.8. Global AI Market for CRM for Energy & Utilities, 2015 - 2024 (USD Billion)
    • 8.9. Global AI Market for CRM for Others, 2015 - 2024 (USD Billion)
  •  
  • Chapter 9. AI Market for CRM - Regional Analysis
    • 9.1. Global AI Market for CRM: Regional Overview
      • 9.1.1. Global AI Market for CRM Revenue Share, by Region, 2017 and 2024
    • 9.2. North America
      • 9.2.1. North America AI Market for CRM Revenue, by Application, 2015 - 2024 (USD Billion)
      • 9.2.2. North America AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
      • 9.2.3. North America AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
      • 9.2.4. North America AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.2.5. U.S.
        • 9.2.5.1. U.S. AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.2.5.2. U.S. AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.2.5.3. U.S. AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.2.5.4. U.S. AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
    • 9.3. Europe
      • 9.3.1. Europe AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
      • 9.3.2. Europe AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
      • 9.3.3. Europe AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
      • 9.3.4. Europe AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.3.5. U.K.
        • 9.3.5.1. U.K. AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.3.5.2. U.K. AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.3.5.3. U.K. AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.3.5.4. U.K. AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.3.6. France
        • 9.3.6.1. France AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.3.6.2. France AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.3.6.3. France AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.3.6.4. France AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.3.7. Germany
        • 9.3.7.1. Germany AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.3.7.2. Germany AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.3.7.3. Germany AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.3.7.4. Germany AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
    • 9.4. Asia Pacific
      • 9.4.1. Asia-Pacific AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
      • 9.4.2. Asia-Pacific AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
      • 9.4.3. Asia-Pacific AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
      • 9.4.4. Asia-Pacific AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.4.5. China
        • 9.4.5.1. China AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.4.5.2. China AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.4.5.3. China AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.4.5.4. China AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.4.6. Japan
        • 9.4.6.1. Japan AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.4.6.2. Japan AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.4.6.3. Japan AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.4.6.4. Japan AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.4.7. India
        • 9.4.7.1. India AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.4.7.2. China AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.4.7.3. India AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.4.7.4. India AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
    • 9.5. Latin America
      • 9.5.1. Latin America AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
      • 9.5.2. Latin America AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
      • 9.5.3. Latin America AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
      • 9.5.4. Latin America AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
      • 9.5.5. Brazil
        • 9.5.5.1. Brazil AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
        • 9.5.5.2. Brazil AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
        • 9.5.5.3. Brazil AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
        • 9.5.5.4. Brazil AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
    • 9.6. Middle East & Africa
      • 9.6.1. Middle East & Africa AI Market for CRM Revenue, by Product, 2015 - 2024 (USD Billion)
      • 9.6.2. Middle East & Africa AI Market for CRM Revenue, by Technology, 2015 - 2024 (USD Billion)
      • 9.6.3. Middle East & Africa AI Market for CRM Revenue, by Organization Size, 2015 - 2024 (USD Billion)
      • 9.6.4. Middle East & Africa AI Market for CRM Revenue, by End User, 2015 - 2024 (USD Billion)
  •  
  • Chapter 10. Company Profiles
    • 10.1. Salesforce
      • 10.1.1. Overview
      • 10.1.2. Financials
      • 10.1.3. Type Portfolio
      • 10.1.4. Business Strategy
      • 10.1.5. Recent Developments
    • 10.2. SAP
      • 10.2.1. Overview
      • 10.2.2. Financials
      • 10.2.3. Type Portfolio
      • 10.2.4. Business Strategy
      • 10.2.5. Recent Developments
    • 10.3. Microsoft
      • 10.3.1. Overview
      • 10.3.2. Financials
      • 10.3.3. Type Portfolio
      • 10.3.4. Business Strategy
      • 10.3.5. Recent Developments
    • 10.4. Adobe Systems
      • 10.4.1. Overview
      • 10.4.2. Financials
      • 10.4.3. Type Portfolio
      • 10.4.4. Business Strategy
      • 10.4.5. Recent Developments
    • 10.5. Oracle
      • 10.5.1. Overview
      • 10.5.2. Financials
      • 10.5.3. Type Portfolio
      • 10.5.4. Business Strategy
      • 10.5.5. Recent Developments
    • 10.6. Kreato CRM
      • 10.6.1. Overview
      • 10.6.2. Financials
      • 10.6.3. Type Portfolio
      • 10.6.4. Business Strategy
      • 10.6.5. Recent Developments
    • 10.7. Spiro Technologies
      • 10.7.1. Overview
      • 10.7.2. Financials
      • 10.7.3. Type Portfolio
      • 10.7.4. Business Strategy
      • 10.7.5. Recent Developments
    • 10.8. IBM
      • 10.8.1. Overview
      • 10.8.2. Financials
      • 10.8.3. Type Portfolio
      • 10.8.4. Business Strategy
      • 10.8.5. Recent Developments

Methodology

Free Analysis

With features such as advanced algorithms, better computing power, and efficient data storage capabilities AI (Artificial Intelligence) technology is anticipated to flourish notably in the years to come. Artificial intelligence is making platforms and applications much smarter by adapting self-learning and developing their capability on the insights from interactions and data. Artificial intelligence (AI) is about predicting the future/next steps with a high level of accuracy by applying intelligent data models to a huge volume of data. In addition, IoT has spread everywhere and CRM end-users are now exploring the benefits of AI and Internet of Things (IoT) through their devices. Currently, CRM users are predicting the cutting edge of AI and IoT capabilities from platforms for flawless smooth customer experience. CRM completely deals with customer interactions, previous purchases, and interest amongst customers. With quick technological advancements, AI has improved the CRM capabilities. AI not only helps CRM applications to work smartly but also helps enterprises to improve overall productivity. AI will give CRM personnel predictive insights regarding their clients and will offer suggestions for cross or up selling the products. AI is expected to facilitate CRM applications to give customer experience according to customer expectation. 

The growth of AI in CRM is mainly attributed to increasing focus on customer engagement paired with developing customer-centric approach amongst the service providers. Additionally, increasing demand from small- and medium-sized enterprises are predicted to contribute to the growth of this market significantly in the near future. However, a limited number of AI experts in the market may hinder the market growth in the near future. Even so, solutions for business specific problems paired with increasing investment by the market participants are expected to create massive opportunities in the forecast period.

Global Artificial Intelligence Market

The global AI market for CRM is categorized on the basis of application, technology, organization size, end-user, and region. Based on application, the market is categorized into customer service and support, marketing, sales, and other applications. Machine learning, context-aware computing, natural language processing, and image processing are the technologies used in the AI market for CRM. Based on organization size, the AI market for CRM is segmented into small and medium-sized enterprises and large enterprises. BFSI, healthcare, manufacturing, retail, IT and telecommunication, media & entertainment, energy and utilities, and others are the end-user segment of the AI market for CRM.

In 2017, North America emerged as a dominating regional market for AI market for CRM followed by Europe. The U.S. held the largest market share in 2017 and is expected to grow at a tremendous rate in the coming 3 to 4 years. Availability of technical expertise paired with increased advanced technology adoption rate is expected to be the key contributing factors in the growth of this market in the North America region. Asia Pacific is predicted to be the fastest growing region and is also expected to grow with the highest CAGR in the forecast period. Demand from SMEs will be the key contributing factor to the growth of AI market for CRM.

Major participants operative in the global AI market for CRM is Gridsum, Adobe Systems, Salesforce, Oracle, Kreato CRM, Spiro Technologies, Conversica, IBM SAP, and Microsoft, amongst others.

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