Artificial Intelligence (AI) Market for CRM by Application (Customer Service and Support, Marketing, Sales, and Other Applications), by Technology (Machine Learning, Natural Language Processing, Context-Aware Computing, and Image Processing), by Organization Size (Small and Medium-Sized Enterprises, and Large Enterprises), and by End-users (BFSI, Healthcare, Manufacturing, Retail, IT and Telecommunication, Media & Entertainment, Energy and Utilities, and Others End-users): Global Industry Perspective, Comprehensive Analysis and Forecast, 2017 – 2024

Global AI market for CRM expected to reach USD 123.28 billion globally by 2024, growing at a CAGR of 40.19% between 2018 and 2024. Artificial intelligence emerged as a key crisis solving solution to the daily challenges that, workforce meet.

11-Oct-2018 | Number of pages: 129 | Report Code: ZMR-3420 | Report Format : | Status : Published

Abstract

The report covers forecast and analysis for the AI market for CRM on a global and regional level. The study provides historic data of 2015-2017 along with a forecast from 2018 to 2024 based on revenue (USD Billion). The study includes drivers and restraints for the AI market for CRM along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the AI market for CRM on a global level.

The report provides a transparent outlook on the AI market for CRM. We have included a detailed competitive scenario and portfolio of leading vendors operative in the AI market for CRM. To understand the competitive landscape in the AI market for CRM, an analysis of Porter’s Five Forces model for the AI market for CRM has also been included. The study encompasses a market attractiveness analysis, wherein application, organization size, end-users, and regional segments are benchmarked based on their general attractiveness, market size, and their growth rate.

Global Artificial Intelligence Market

The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new product launch, agreements, partnerships, collaborations & joint ventures, research & development, product and regional expansion of major participants involved in the market on a regional basis.

The study provides a crucial view of the AI market for CRM by segmenting the market based on application, organization size, end-users, and regions. All the application, organization size, end-user segments of AI Market for CRM have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. Based on application, global AI Market for CRM is bifurcated into customer service and support, marketing, sales, and other applications. By organization size, the market is further classified into small and medium-sized enterprises (SMEs) and large enterprises. An end-user segment of AI market for CRM includes BFSI, healthcare, manufacturing, retail, IT and telecommunication, media & entertainment, energy and utilities, and others end users. The regional segmentation comprises the current and forecast demand for the Middle East & Africa, North America, Europe, Latin America, and the Asia Pacific with its further divided into major countries including the U.S., France, the UK, Germany, China, India, Japan, and Brazil.

The competitive profiling of key players of AI market for CRM includes company and financial overview, business strategies adopted by them, their recent developments and product offered by them which can help in assessing competition in the market. Key players included in the report are SAP, Kreato CRM, Spiro Technologies, Conversica, IBM, Microsoft, Adobe Systems, Salesforce, and Oracle, amongst others.

The report segments of the global of AI market for CRM are as follows:

Global AI Market for CRM: Technology Segment Analysis

  • Machine Learning
  • Natural Language Processing
  • Context-Aware Computing
  • Image Processing

Global AI Market for CRM: Application Segment Analysis

  • Customer Service and Support
  • Marketing
  • Sales 
  • Other Applications

Global AI Market for CRM: Organization Size Segment Analysis

  • Small and Medium-Sized Enterprises(SMEs)
  • Large Enterprises

Global AI Market for CRM: End-User Segment Analysis

  • BFSI
  • Healthcare
  • Manufacturing
  • Retail
  • IT & Telecommunication
  • Media & Entertainment
  • Energy & Utilities
  • Others End Users

Global AI Market for CRM: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

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