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Self Service Technology Market - Global Industry Analysis

Self Service Technology Market For ATM, Kiosk Machine And Vending Machine: Global Industry Perspective, Comprehensive Analysis, Size, Share, Growth, Segment, Trends, And Forecast, 2020 – 2028

Published Date: 12-Aug-2021 Category: Technology & Media Report Format : PDF Pages: 160 Report Code: ZMR-66 Status : Published

The global Self Service Technology market accounted for USD 33.66 Billion in 2020 and is expected to reach USD 62.39 Billion by 2028, growing at a CAGR of around 7.6% between 2021 and 2028.

Description

Market Overview    

The global Self Service Technology market accounted for USD 33.66 Billion in 2020 and is expected to reach USD 62.39 Billion by 2028, growing at a CAGR of around 7.6% between 2021 and 2028.       

Enhanced awareness about active safety systems and the wish for improving security in online banking transactions will lucratively contribute towards self-service technology market size. Besides, large-scale use of self-service machines and mechanized equipment across myriad sectors will steer the expansion of the self-service technology market over the next few years. as an example, biometric security machines using fingerprint & voice recognition techniques have assisted customers to hold out more secured fiscal transactions. Furthermore, rapid penetration of self-service machines in the commodity & services sector will further impel the self-service technology market growth within the near future. Cyber attacks and hacking of private information alongside other security threats, however, are probably going to impede the self-service technology market growth over the forthcoming years.

Global Self Service Technology Market Size

COVID-19 Impact Analysis:

COVID-19 has impacted businesses across the globe, this has radically shifted consumer and business behavior. With the novel change in consumer behavior with increased distancing and stringent regulations, businesses are forced to prevent their operations and, thus, limit their spending on opportunistic technologies. Despite the short-term social lockdown impact, the increased demand for groceries, medical supplies, general merchandise, and residential improvement among shoppers forced businesses to adopt self-assisted technologies to market social distancing and zero-touch practice. Furthermore, limited workforce availability owing to lockdown and initiation of traveling and transportation have also led to extensive adoption of self-service checkout systems.

Growth Factors

Varied technological advancements like remote management and Kiosk are estimated to facilitate growth. The mixing of biometric security services including fingerprint recognition that ensures secured financial transactions is predicted to drive the industry growth. These technologies enable customers to supply a service independent of direct service employee involvement.

Report Scope:

Report Attribute Details
Base Year 2020
Historic Years 2016 - 2020
Forecast Years 2021 - 2028
Segments Covered By Product Type, By Application, and By End Use
Forecast Units Value (USD Billion), and Volume (Units)
Quantitative Units Revenue in USD million/billion and CAGR from 2021 to 2028
Regions Covered North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, and Rest of World
Countries Covered U.S., Canada, Mexico, U.K., Germany, France, Italy, Spain, China, India, Japan, South Korea, Brazil, Argentina, GCC Countries, and South Africa, among others
Number of Companies Covered 10 companies with scope for including additional 15 companies upon request
Report Coverage Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, market attractiveness analysis by segments and region, company market share analysis, and COVID-19 impact analysis.
Customization Scope Avail customized purchase options to meet your exact research needs.

Segment Analysis Preview

The key products available in this self service technology market are ATMs, Kiosks, and Vending Machines. Among the three, the ATM demand is relatively higher and the trend is expected to remain so over the coming years, notes the self service technology market research report.

Region Analysis Preview

Regionally, North America has been leading the worldwide self-service technology market and is anticipated to continue on the dominant position in the years to come. The regional growth can be attributed to the high acceptance of self-serving technologies across the region. Asia Pacific is expected to be the fastest-growing market owing to A Large population of the teenage group and technological development in the wireless industry is expected to be a major contributing factor for the growth of Self Service Technology in the Asia Pacific. The regions such as Europe, Latin America, and the Middle East & Africa are also likely to have splendid market growth over the forecast period.

Global Self Service Technology Market Size Share

Key Market Players & Competitive Landscape

Key players profiled in the report include Crane Merchandising Systems, NCR Corporation, Kiosk Information Systems, Inc, Azkoyen S.A, Glory Ltd and Fuji Electric Retail Systems amongst others.

Global Self Service Technology Market Regional Analysis

The global Self Service Technology market is segmented as follows:   

By Type

  • ATM
    • Smart ATM
    • Cash Dispenser
    • Brown Label ATM
    • White Label ATM
    • Conventional ATM
  • Kiosk
    • DVD Kiosk
    • Ticketing Kiosk
    • Banking and Financial Kiosk
    • HR and Employment Kiosk
    • Photo Kiosk
    • Information Providing Kiosk 
    • Others
  • Vending Machine
    • Snacks
    • Beverages
    • Specialized 
    • Others

By Region

  • North America
    • The U.S.
    • Canada
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa

Table Of Content

  • Chapter No. 1 Introduction
    • 1.1. Report Description
      • 1.1.1. Purpose of the Report
      • 1.1.2. USP & Key Offerings
    • 1.2. Key Benefits for Stakehulders
    • 1.3. Target Audience
    • 1.4. Report Scope
  • Chapter No. 2 Executive Summary
    • 2.1. Key Findings
      • 2.1.1. Top Investment Pockets
        • 2.1.1.1. Market Attractiveness Analysis, By Type
        • 2.1.1.2. Market Attractiveness Analysis, By Region
    • 2.2. Market Snapshot
    • 2.3. Global Self Service Technology Market, 2016 – 2028 (USD Billion)
    • 2.4. Insights from Primary Respondents
  • Chapter No. 3 COVID 19 Impact Analysis
    • 3.1. Impact Assessment of COVID-19 Pandemic, By Region
      • 3.1.1. North America
      • 3.1.2. Europe
      • 3.1.3. Asia Pacific
      • 3.1.4. Latin America
      • 3.1.5. The Middle-East and Africa
    • 3.2. Quarterly Market Revenue and Forecast by Region 2020 & 2021
    • 3.3. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
    • 3.4. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
    • 3.5. Key Strategies Undertaken by Companies to Tackle COVID-19
      • 3.5.1. Company Quarterly Revenue Analysis, 2019 & 2020
    • 3.6. Short Term Dynamics
    • 3.7. Long Term Dynamics
  • Chapter No. 4 Self Service Technology Market – Type Segment Analysis
    • 4.1. Overview
      • 4.1.1. Market Revenue Share, By Type, 2020 & 2028
    • 4.2. ATM
      • 4.2.1. Market Size and Forecast, By Region (USD Billion)
      • 4.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.3. Kiosk
      • 4.3.1. Market Size and Forecast, By Region (USD Billion)
      • 4.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.4. Vending Machine
      • 4.4.1. Market Size and Forecast, By Region (USD Billion)
      • 4.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.4.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 7 Self Service Technology Market – Regional Analysis
    • 7.1. Overview
      • 7.1.1. Global Market Revenue Share, By Region, 2020 & 2028
      • 7.1.2. Global Market Revenue, By Region, 2016 – 2028 (USD Billion)
    • 7.2. North America
      • 7.2.1. North America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.2.2. North America Market Revenue, By Type, 2016 – 2028
      • 7.2.3. U.S.
        • 7.2.3.1. U.S. Market Revenue, By Type, 2016 – 2028
      • 7.2.4. Canada
        • 7.2.4.1. Canada Market Revenue, By Type, 2016 – 2028
      • 7.2.5. Mexico
        • 7.2.5.1. Mexico Market Revenue, By Type, 2016 – 2028
    • 7.3. Europe
      • 7.3.1. Europe Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.3.2. Europe Market Revenue, By Type, 2016 – 2028
      • 7.3.3. Germany
        • 7.3.3.1. Germany Market Revenue, By Type, 2016 – 2028
      • 7.3.4. France
        • 7.3.4.1. France Market Revenue, By Type, 2016 – 2028
      • 7.3.5. U.K.
        • 7.3.5.1. U.K. Market Revenue, By Type, 2016 – 2028
      • 7.3.6. Italy
        • 7.3.6.1. Italy Market Revenue, By Type, 2016 – 2028
      • 7.3.7. Spain
        • 7.3.7.1. Spain Market Revenue, By Type, 2016 – 2028
      • 7.3.8. Rest of Europe
        • 7.3.8.1. Rest of Europe Market Revenue, By Type, 2016 – 2028
    • 7.4. Asia Pacific
      • 7.4.1. Asia Pacific Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.4.2. Asia Pacific Market Revenue, By Type, 2016 – 2028
      • 7.4.3. China
        • 7.4.3.1. China Market Revenue, By Type, 2016 – 2028
      • 7.4.4. Japan
        • 7.4.4.1. Japan Market Revenue, By Type, 2016 – 2028
      • 7.4.5. India
        • 7.4.5.1. India Market Revenue, By Type, 2016 – 2028
      • 7.4.6. South Korea
        • 7.4.6.1. South Korea Market Revenue, By Type, 2016 – 2028
      • 7.4.7. South-East Asia
        • 7.4.7.1. South-East Asia Market Revenue, By Type, 2016 – 2028
      • 7.4.8. Rest of Asia Pacific
        • 7.4.8.1. Rest of Asia Pacific Market Revenue, By Type, 2016 – 2028
    • 7.5. Latin America
      • 7.5.1. Latin America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.5.2. Latin America Market Revenue, By Type, 2016 – 2028
      • 7.5.3. Brazil
        • 7.5.3.1. Brazil Market Revenue, By Type, 2016 – 2028
      • 7.5.4. Argentina
        • 7.5.4.1. Argentina Market Revenue, By Type, 2016 – 2028
      • 7.5.5. Rest of Latin America
        • 7.5.5.1. Rest of Latin America Market Revenue, By Type, 2016 – 2028
    • 7.6. The Middle-East and Africa
      • 7.6.1. The Middle-East and Africa Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.6.2. The Middle-East and Africa Market Revenue, By Type, 2016 – 2028
      • 7.6.3. GCC Countries
        • 7.6.3.1. GCC Countries Market Revenue, By Type, 2016 – 2028
      • 7.6.4. South Africa
        • 7.6.4.1. South Africa Market Revenue, By Type, 2016 – 2028
      • 7.6.5. Rest of Middle-East Africa
        • 7.6.5.1. Rest of Middle-East Africa Market Revenue, By Type, 2016 – 2028
  • Chapter No. 8 Self Service Technology Market – Industry Analysis
    • 8.1. Introduction
    • 8.2. Market Drivers
      • 8.2.1. Driving Factor 1 Analysis
      • 8.2.2. Driving Factor 2 Analysis
    • 8.3. Market Restraints
      • 8.3.1. Restraining Factor Analysis
    • 8.4. Market Opportunities
      • 8.4.1. Market Opportunity Analysis
    • 8.5. Porter’s Five Forces Analysis
    • 8.6. PEST Analysis
    • 8.7. Regulatory Landscape
    • 8.8. Type Landscape
    • 8.9. Regional Market Trends
      • 8.9.1. North America
      • 8.9.2. Europe
      • 8.9.3. Asia Pacific
      • 8.9.4. Latin America
      • 8.9.5. The Middle-East and Africa
    • 8.10. Pricing Analysis
    • 8.11. Value Chain Analysis
    • 8.12. Downstream Buyers
    • 8.13. Distributors/Traders List
  • Chapter No. 9 Competitive Landscape
    • 9.1. Company Market Share Analysis – 2019
      • 9.1.1. Global Self Service Technology Market: Company Market Share, 2019
      • 9.1.2. Global Self Service Technology Market, Company Market Revenue, 2016 – 2019 (USD Billion)
      • 9.1.3. Global Self Service Technology Market, Company Y-o-Y Growth, 2017 – 2019 (%)
      • 9.1.4. Global Self Service Technology Market: Radar Determinant Chart, 2019
    • 9.2. Strategic Developments
      • 9.2.1. Acquisitions & Mergers
      • 9.2.2. New Product Launch
      • 9.2.3. Regional Expansion
    • 9.3. Company Strategic Developments – Heat Map Analysis
  • Chapter No. 10 Company Profiles
    • 10.1. Crane Merchandising Systems
      • 10.1.1. Company Overview
      • 10.1.2. Key Executives
      • 10.1.3. Product Portfolio
      • 10.1.4. Financial Overview
      • 10.1.5. Operating Business Segments
      • 10.1.6. Business Performance
      • 10.1.7. Recent Developments
    • 10.2. NCR Corporation
    • 10.3. Kiosk Information Systems, Inc
    • 10.4. Azkoyen S.A
    • 10.5. Glory Ltd
    • 10.6. Fuji Electric Retail Systems
    • 10.7. Company 7
    • 10.8. Company 8
    • 10.9. Company 9
    • 10.10. Company 10
    • 11.1. Marketing Channel
    • 11.2. Direct Marketing
    • 11.3. Indirect Marketing
    • 11.4. Marketing Channel Development Trends
    • 11.5. Economic/Pulitical User Type Change
  • Chapter No. 12 Research Methodology
    • 12.1. Research Methodology
    • 12.2. Phase I - Secondary Research
    • 12.3. Phase II - Data Modeling
      • 12.3.1. Company Share Analysis Model
      • 12.3.2. Revenue Based Modeling
    • 12.4. Phase III - Primary Research
    • 12.5. Research Limitations
      • 12.5.1. Assumptions

List of Figures 

FIG NO. 1. Market Attractiveness Analysis, By Type
FIG NO. 4. Market Attractiveness Analysis, By Region
FIG NO. 5. Global Self Service Technology Market Revenue, 2016 – 2028 (USD Billion)
FIG NO. 6. Impact of COVID-19 Pandemic in North America Countries
FIG NO. 7. Market Revenue Share, By Type, 2020 & 2028
FIG NO. 8. Global Self Service Technology Market for ATM, Revenue (USD Billion) 2016 – 2028
FIG NO. 9. Comparative Revenue Analysis of Self Service Technology Market for ATM, By Country, 2020 & 2028
FIG NO. 10. Global Self Service Technology Market for Kiosk, Revenue (USD Billion) 2016 – 2028
FIG NO. 11. Comparative Revenue Analysis of Self Service Technology Market for Kiosk, By Country, 2020 & 2028
FIG NO. 12. Global Self Service Technology Market for Vending Machine, Revenue (USD Billion) 2016 – 2028
FIG NO. 13. Comparative Revenue Analysis of Self Service Technology Market for Vending Machine, By Country, 2020 & 2028
FIG NO. 14. Global Self Service Technology Market for FO Communication, Revenue (USD Billion) 2016 – 2028
FIG NO. 15. Global Self Service Technology Market Revenue Share, By Region, 2020 & 2028
FIG NO. 16. North America Self Service Technology Market Revenue, 2016 - 2028 (USD Billion)
FIG NO. 17. Porter’s Five Forces Analysis for Global Self Service Technology Market
FIG NO. 18. PEST Analysis for Global Self Service Technology Market
FIG NO. 19. Pricing Analysis for Global Self Service Technology Market
FIG NO. 20. Value Chain Analysis for Global Self Service Technology Market
FIG NO. 21. Company Share Analysis, 2019
FIG NO. 22. Radar Determinant Chart, 2019
FIG NO. 23. Company Strategic Developments – Heat Map Analysis
FIG NO. 24. Murata Manufacturing Co. Ltd. Business Segment Revenue Share, 2020 (%)
FIG NO. 25. Murata Manufacturing Co. Ltd. Geographical Segment Revenue Share, 2020 (%)
FIG NO. 26. Market Channels
FIG NO. 27. Marketing Channel Development Trend
FIG NO. 28. Growth in World Gross Product, 2008-2018
FIG NO. 29. Research Methodology – Detailed View
FIG NO. 30. Research Methodology


List of Tables 

TABLE NO. 1. Global Self Service Technology Market: Snapshot
TABLE NO. 2. Quarterly Self Service Technology Market Revenue by Region, 2020
TABLE NO. 3. Quarterly Self Service Technology Market Revenue Forecast by Region, 2021
TABLE NO. 4. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
TABLE NO. 5. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
TABLE NO. 6. Global Self Service Technology Market for ATM, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 7. Global Self Service Technology Market for Kiosk, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 8. Global Self Service Technology Market for  Vending Machine, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 9. G6obal Self Service Technology Market Revenue, By Region, 2016 – 2028 (USD Billion)
TABLE NO. 10. North America Self Service Technology Market Revenue, By Country, 2016 – 2028 (USD Billion)
TABLE NO. 11. North America Self Service Technology Market Revenue, By Type, 2016 – 2028 (USD Billion)
TABLE NO. 12. U.S. Self Service Technology Market Revenue, By Type, 2016 – 2028 (USD Billion)
TABLE NO. 13. Canada Self Service Technology Market Revenue, By Type, 2016 – 2028 (USD Billion)
TABLE NO. 14. Mexico Self Service Technology Market Revenue, By Type, 2016 – 2028 (USD Billion) 
TABLE NO. 15. Drivers for the Self Service Technology Market: Impact Analysis
TABLE NO. 16. Restraints for the Self Service Technology Market: Impact Analysis
TABLE NO. 17. Major Buyers of Self Service Technology  
TABLE NO. 18. Distributors/Traders List of Self Service Technology 
TABLE NO. 19. Global Self Service Technology Market, Company Market Revenue, 2016 – 2019 (USD Billion)
TABLE NO. 20. Global Self Service Technology Market, Company Y-o-Y Growth, 2017 – 2019 (USD Billion)
  
 

Methodology

This report is based on in-depth qualitative and quantitative analyses of the global Self Service Technology market. Zion Research has collected and analyzed key data belong to the global Self Service Technology market using a variety of methods. Quantitative analysis has been done following various projection and sampling techniques.

The qualitative analysis involved primary interviews, surveys, and vendor briefings. The data gathered as a result of these processes were validated through experts' opinions. The market dynamics have been determined after conducting a detailed study of the micro and macroeconomic indicators of the market.

Various parameters have been taken into account while estimating market size. The revenue generated by the leading industry participants in from the sales of Self Service Technology across the world has been calculated through primary and secondary research.

Zion Research employs a combination of secondary research followed by extensive primary research. Under secondary research, we refer to prominent paid as well as open access data sources including product literature, company annual reports, government publications, press releases, industry association’s magazines and other relevant sources for data collection. Other prominent secondary sources include STATISTA, trade journals, trade associations, statistical data from government websites, etc. 

For this study, Zion Research has conducted all-encompassing primary research with key industry participants to collect first had data. Moreover, in-depth interviews with key opinion leaders also assisted in the validation of findings from secondary research and to understand key trends in the Self Service Technology industry. Primary research makes up a major source of data collection and validation.   

Primary Research

We conduct primary interviews with industry participants and commentators on an ongoing basis to validate data and analysis. A typical research interview fulfills the following functions:

  • Provides firsthand information on market size, market trends, growth trends, competitive landscape, outlook, etc.
  • Helps in validating and strengthening the secondary research findings
  • Further, develops the analysis team’s expertise and market understanding
  • Primary research involves e-mail interactions, telephonic interviews as well as face-to-face interviews for each market, category, segment and sub-segment across geographies

Participants who typically participate in such a process include, but are not limited to:

  • Industry participants: CEOs, VPs, marketing/product managers, market intelligence managers and national sales managers
  • Purchasing managers, technical personnel, distributors and resellers
  • Outside experts: Investment bankers, valuation experts and research analysts specializing in specific markets

Key opinion leaders specializing in different areas corresponding to different industry verticals

Secondary Research

Secondary research sources that are typically referred to include, but are not limited to:

  • Company websites, annual reports, financial reports, broker reports, investor presentations and SEC filings
  • IDC and other relevant magazines
  • Internal and external proprietary databases, and relevant patent and regulatory databases
  • National government documents, statistical databases and market reports

News articles, press releases and webcasts specific to companies operating in the market

Following a comprehensive secondary and primary research and insights thus gathered, analysts at Zion Research have provided an in-depth analysis of various aspects of the Self Service Technology market.

Models

Where no hard data is available, we use models and estimates to produce comprehensive data sets. A rigorous methodology is adopted, wherein the available hard data is cross-referenced with the following data types to produce estimates:

  • Demographic data: Population split by segments
  • Macroeconomic indicators: GDP, PPP, Per Capita Income, etc.
  • Industry indicators: Expenditure, technology stage and infrastructure, sector growth and facilities
  • Data is then cross-checked by an expert panel.

Free Analysis

Self service technologies (SSTs) are technological evolution which allows customers to produce services independently i.e. without the involvement of direct service employee executive. Self service technologies are replacing many face to face interactions.  Self service technologies mainly intended to make service transactions more convenient, faster and accurate.

Increasing demand for self-service machines and automated devices drives the self service technology market. Increasing awareness for active safety systems and enhanced security in a financial transaction is expected to contribute impulse growth of self service technology market. Biometric security services including fingerprint recognition have helped consumers for the secure financial transaction. Furthermore, rising adoption of self-service machines by consumer goods and service sector industries are expected to propel the growth of self service technologies market. Moreover, emerging trends in self service technology market are likely to open new market avenues in the near future. However, hacking of personal data and other security threats may affect the growth of self service technology market.

Global Self Service Technology Market

Based on the type, the global self service technology market is bifurcated into ATM, kiosks machines, and vending machines. ATM have been further classified into a cash dispenser, brown label, white label, smart ATM and conventional ATM. Kiosks are classified under DVD kiosk, ticketing kiosk, banking, and financial kiosk, hr and employment kiosk, photo kiosk, the information providing kiosk and others.While vending machine has been sub-segmented into snacks, beverages, specialized and others. ATM machine was the leading segment of the global self service technology market in terms of demands 2015. and the segment is expected to lose its market share through the forecast period due to the emergence of the multifunctional machine.

North America was the largest market for self service technology market in the world due to the high technology adoption rate. Rising urbanization across countries like China and India with exponential growth in the banking sector is projected to witness considerable growth over the forecast period in Asia Pacific region.

The key player’s operative in the global self service technology market includes Crane Merchandising Systems, NCR Corporation, Kiosk Information Systems, Inc, Azkoyen S.A, Glory Ltd and Fuji Electric Retail Systems amongst others.

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FrequentlyAsked Questions

The global Self Service Technology market was valued at USD 33.66 Billion in 2020.

The global Self Service Technology market is expected to reach USD 62.39 Billion by 2028, growing at a CAGR of 7.6% between 2021 to 2028.

Varied technological advancements such as remote management and Kiosk are estimated to facilitate growth.

North America was the most dominant market in due to increasing. North America is followed by Europe and Asia-Pacific.

Key players profiled in the report include Crane Merchandising Systems, NCR Corporation, Kiosk Information Systems, Inc, Azkoyen S.A, Glory Ltd and Fuji Electric Retail Systems amongst others.

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