Healthcare CRM Market by Product Type (Individual, Referral, and Individual and Referral); by Technology (Predictive CRM, Mobile CRM, Cloud-Based CRM, Social CRM, and Collaborative CRM); by Application (Relationship Management, Case Coordination, Community Outreach, Case Management, and Other Applications), and for End-User (Payers, Providers, and Other End-Users): Global Industry Perspective, Comprehensive Analysis and Forecast, 2017 - 2024

Global healthcare CRM market expected to generate revenue of around USD 16,500 million by end of 2024, growing at a CAGR of around 10.2% between 2018 and 2024. Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients; this technology aids in managing, coordinating, and automating the business processes.

13-Sep-2018 | Number of pages: 120 | Report Code: ZMR-1453 | Report Format : | Status : Published

Abstract

The report covers forecast and analysis for the healthcare CRM market on a global and regional level. The study provides historic data for 2015, 2016, and 2017 along with a forecast from 2018 to 2024 based on revenue (USD Million). The study includes drivers and restraints for the healthcare CRM market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the healthcare CRM market on a global level.

In order to give the users of this report a comprehensive view of the healthcare CRM market, we have included competitive landscape and analysis of Porter’s Five Forces model for the market. The study encompasses a market attractiveness analysis, wherein the product type, technology, application, and end-user segments are benchmarked based on their market size, growth rate, and general attractiveness.

Global Healthcare CRM Market

The report provides company market share analysis in order to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new technology launch, agreements, partnerships, collaborations & joint ventures, research& development, technology and regional expansion of major participants involved in the market on the global and regional basis. Moreover, the study covers price trend analysis, the product portfolio of various companies according to the region.

The study provides a decisive view of the healthcare CRM market by segmenting the market based on product type, technology, applications, end-user, and regions. All the segments have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. Based on product type, the market is segmented as an individual, referral, and individual and referral. On the basis of technology, the healthcare CRM market is segmented as predictive CRM, mobile CRM, cloud-based CRM, social CRM, and collaborative CRM. By application, the market for healthcare CRM is segregated as relationship management, case coordination, community outreach, case management, and other applications. The case coordination segment includes pre-authorizations, patient information management, and referrals. The community outreach applications include community health education, financial donor management, and services promotion. The case management applications include clinical trials relationship management and chronic disease management. Based on end-user, the healthcare CRM market is segmented into payers, providers, and other end-users. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa with its further divided into major countries including the U.S., Rest of North America, U.K., Germany, France, Italy, Spain, Rest of Europe, China, Japan, India, Southeast Asia, Rest of Asia Pacific, Brazil, Rest of Latin America, GCC Countries, South Africa and Rest of the Middle East and Africa. This segmentation includes demand for healthcare CRM market based on individual product type, technology, application, and end-user in all the regions and countries.

The report also includes detailed profiles of end players such as salesforce.com, IBM, SAP, Siemens Healthineers, Oracle, Accenture, Amdocs Ltd., Microsoft, AllScripts Healthcare Solutions Inc., Anthelio Healthcare Solutions, Cerner, and NetSuite.

This report segments the global healthcare CRM market as follows:

Global Healthcare CRM Market: Product Type Segment Analysis

  • Individual
  • Referral
  • Individual and Referral

Global Healthcare CRM Market: Technology Segment Analysis

  • Predictive CRM
  • Mobile CRM
  • Cloud-Based CRM
  • Social CRM
  • Collaborative CRM

Global Healthcare CRM Market: Application Segment Analysis

  • Relationship Management
  • Case Coordination
  • Community outreach
  • Case Management
  • Other Applications

Global Healthcare CRM Market: End-User Segment Analysis

  • Payers
  • Providers
  • Other End-Users

Global Healthcare CRM Market: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • The Middle East and Africa

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