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Field Service Management Market by Solution (Work Order Management, Inventory Management, Customer Management, Mobile Field Service Management, Schedule, Dispatch, & Route Optimization, Billing, Invoicing, & Mobile Payments, and Others), by Deployment Mode (On-premises and Cloud), for Verticals (BFSI, Manufacturing, Telecom & IT, Retail, Transportation & Logistics, Healthcare and Others) - Global Industry Perspective, Comprehensive Analysis and Forecast, 2017 – 2023

Published Date: 16-May-2018 Category: Technology & Media Report Format : PDF Pages: 110 Report Code: ZMR-1241 Status : Published

Global field service management market expected to reach USD 6.68 Billion by 2023, growing at a CAGR of around 15.2% between 2018 and 2023. Field service management is a framework for planning field tasks through a mobile workforce. At an essential level, this involves scheduling service orders, dispatching agents, and tracking vehicle locations and job status.

Description

The report covers forecast and analysis for the field service management market on a global and regional level. The study provides historic data of 2015, 2016 and 2017 along with a forecast from 2018 to 2023 based on revenue (USD Billion). The study includes drivers and restraints for the field service management market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the field service management market on a global level.

In order to give the users of this report a comprehensive view of the field service management market, we have included a detailed competitive scenario and product portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porter’s five forces model for the field service management market has also been included. The study encompasses a market attractiveness analysis, wherein all segments are benchmarked based on their market size, growth rate, and general attractiveness.

Field service management market is segmented based on the solution, deployment mode, vertical and region. Solution segments included in this market are work order management, inventory management, customer management, mobile field service management, schedule, dispatch & route optimization, billing, invoicing & mobile payments and others. Deployment mode segment includes on-premises and cloud. The vertical segment includes BFSI, manufacturing, telecom & IT, retail, transportation & logistics, healthcare and others. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America and the Middle East and Africa with its further bifurcation into major countries including U.S., France, UK, Germany, China, India, Japan, and Brazil.Global Field Service Management Market

The report covers detailed competitive outlook including company profiles of the key participants operating in the global field service management market. Key players profiled in this report include Oracle Corporation, SAP SE, ClickSoftware Technologies Ltd., Astea International Inc., Coresystems AG, IFS AB, Microsoft Corporation, Praxedo, Retriever Communications Pty Ltd., and ServiceMax, Inc.

The report segments the global field service management market into:

Global Field Service Management Market: Solution Segment Analysis

  • Work Order Management
  • Inventory Management
  • Customer Management
  • Mobile Field Service Management
  • Schedule, Dispatch & Route Optimization
  • Billing, Invoicing & Mobile Payments
  • Others

Global Field Service Management Market: Deployment Mode Segment Analysis

  • On-premises
  • Cloud

Global Field Service Management Market: Vertical Segment Analysis

  • BFSI
  • Manufacturing
  • Telecom & IT
  • Retail
  • Transportation & Logistics
  • Healthcare
  • Others

Global Field Service Management Market: Regional Segment Analysis

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Table Of Content

  • Chapter 1. Introduction
    • 1.1. Report Description and Scope
    • 1.2. Research Scope
    • 1.3. Research Methodology
      • 1.3.1. Market Research Process
      • 1.3.2. Market Research Methodology
  •  
  • Chapter 2. Executive Summary
    • 2.1. Global Field Service Management Market, 2015-2023 (USD Billion)
    • 2.2. Global Field Service Management Market: Snapshot
  •  
  • Chapter 3. Field Service Management - Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Global Field Service Management Market Drivers: Impact Analysis
      • 3.2.2. Growing use of wearable devices and mobile apps among field workers
      • 3.2.3. Efficient project planning
    • 3.3. Market Restraints
      • 3.3.1. Security concerns related to data discretion
      • 3.3.2. High cost of field service management software and solutions
    • 3.4. Opportunities
      • 3.4.1. Need for better performance analysis and integration
    • 3.5. Porter's Five Forces Analysis
      • 3.5.1. Bargaining Power of Suppliers
      • 3.5.2. Bargaining Power of Buyers
      • 3.5.3. Threat From New Entrants
      • 3.5.4. Threat From New Substitutes
      • 3.5.5. Degree of Competition
    • 3.6. Market Attractiveness Analysis
      • 3.6.1. Market Attractiveness Analysis, by Solution Segment
      • 3.6.2. Market Attractiveness Analysis, by Deployment Mode Segment
      • 3.6.3. Market Attractiveness Analysis, by Vertical Segment
      • 3.6.4. Market Attractiveness Analysis, by Regional Segment
  •  
  • Chapter 4. Global Field Service Management Market - Competitive Landscape
    • 4.1. Company Market Share Analysis (Subject to Data Availability)
      • 4.1.1. Global Field Service Management Market: Company Market Share, 2017
    • 4.2. Strategic Development
      • 4.2.1. Acquisitions & Mergers
      • 4.2.2. New Product Launch
      • 4.2.3. Agreements, Partnerships, Collaborations and Joint Ventures
      • 4.2.4. Research and Development, Product and Regional Expansion
  •  
  • Chapter 5. Global Field Service Management Market - Solution Segment Analysis
    • 5.1. Global Field Service Management Market: Solution Overview
      • 5.1.1. Global Field Service Management Market Revenue Share, by Solution, 2017 and 2023
    • 5.2. Work Order Management
      • 5.2.1. Global Field Service Management Market by Work Order Management, 2015-2023 (USD Billion)
    • 5.3. Inventory Management
      • 5.3.1. Global Field Service Management Market by Inventory Management, 2015-2023 (USD Billion)
    • 5.4. Customer Management
      • 5.4.1. Global Field Service Management Market by Customer Management, 2015-2023 (USD Billion)
    • 5.5. Mobile Field Service Management
      • 5.5.1. Global Field Service Management Market by Mobile Field Service Management, 2015-2023 (USD Billion)
    • 5.6. Schedule, Dispatch, & Route Optimization
      • 5.6.1. Global Field Service Management Market by Schedule, Dispatch, & Route Optimization, 2015-2023 (USD Billion)
    • 5.7. Billing, Invoicing, & Mobile Payments
      • 5.7.1. Global Field Service Management Market by Billing, Invoicing, & Mobile Payments, 2015-2023 (USD Billion)
    • 5.8. Others
      • 5.8.1. Global Field Service Management Market by Other Solutions, 2015-2023 (USD Billion)
  •  
  • Chapter 6. Global Field Service Management Market - Deployment Mode Segment Analysis
    • 6.1. Global Field Service Management Market: Deployment Mode Overview
      • 6.1.1. Global Field Service Management Market Revenue Share, by Deployment Mode, 2017 and 2023
    • 6.2. On-premises
      • 6.2.1. Global Field Service Management Market for On-premises, 2015-2023 (USD Billion)
    • 6.3. Cloud
      • 6.3.1. Global Field Service Management Market for Cloud, 2015-2023 (USD Billion)
  •  
  • Chapter 7. Global Field Service Management Market - Vertical Segment Analysis
    • 7.1. Global Field Service Management Market: Vertical Overview
      • 7.1.1. Global Field Service Management Market Revenue Share, by Vertical, 2017 and 2023
    • 7.2. Manufacturing
      • 7.2.1. Global Field Service Management Market for Manufacturing, 2015-2023 (USD Billion)
    • 7.3. BFSI
      • 7.3.1. Global Field Service Management Market for BFSI, 2015-2023 (USD Billion)
    • 7.4. Telecom & IT
      • 7.4.1. Global Field Service Management Market for Telecom & IT, 2015-2023 (USD Billion)
    • 7.5. Transportation & Logistics
      • 7.5.1. Global Field Service Management Market for Transportation & Logistics, 2015-2023 (USD Billion)
    • 7.6. Healthcare
      • 7.6.1. Global Field Service Management Market for Healthcare, 2015-2023 (USD Billion)
    • 7.7. Retail
      • 7.7.1. Global Field Service Management Market for Retail, 2015-2023 (USD Billion)
    • 7.8. Others
      • 7.8.1. Global Field Service Management Market for Other Verticals, 2015-2023 (USD Billion)
  •  
  • Chapter 8. Global Field Service Management Market - Regional Segment Analysis
    • 8.1. Global Field Service Management Market: Regional Overview
      • 8.1.1. Global Field Service Management Market Revenue Share, by Region, 2017 and 2023
    • 8.2. North America
      • 8.2.1. North America Field Service Management Market, 2015-2023 (USD Billion)
      • 8.2.2. North America Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
      • 8.2.3. North America Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
      • 8.2.4. North America Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.2.5. U.S.
        • 8.2.5.1. U.S. Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.2.5.2. U.S. Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.2.5.3. U.S. Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
    • 8.3. Europe
      • 8.3.1. Europe Field Service Management Market, 2015-2023 (USD Billion)
      • 8.3.2. Europe Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
      • 8.3.3. Europe Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
      • 8.3.4. Europe Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.3.5. France
        • 8.3.5.1. France Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.3.5.2. France Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.3.5.3. France Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.3.6. UK
        • 8.3.6.1. UK Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.3.6.2. UK Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.3.6.3. UK Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.3.7. Germany
        • 8.3.7.1. Germany Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.3.7.2. Germany Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.3.7.3. Germany Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
    • 8.4. Asia Pacific
      • 8.4.1. Asia Pacific Field Service Management Market, 2015-2023 (USD Billion)
      • 8.4.2. Asia Pacific Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
      • 8.4.3. Asia Pacific Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
      • 8.4.4. Asia Pacific Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.4.5. India
        • 8.4.5.1. India Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.4.5.2. India Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.4.5.3. India Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.4.6. China
        • 8.4.6.1. China Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.4.6.2. China Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.4.6.3. China Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.4.7. Japan
        • 8.4.7.1. Japan Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.4.7.2. Japan Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.4.7.3. Japan Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
    • 8.5. Latin America
      • 8.5.1. Latin America Field Service Management Market, 2015-2023 (USD Billion)
      • 8.5.2. Latin America Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
      • 8.5.3. Latin America Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
      • 8.5.4. Latin America Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
      • 8.5.5. Brazil
        • 8.5.5.1. Brazil Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
        • 8.5.5.2. Brazil Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
        • 8.5.5.3. Brazil Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
    • 8.6. Middle East and Africa
      • 8.6.1. Middle East and Africa Field Service Management Market, 2015-2023 (USD Billion)
      • 8.6.2. Middle East and Africa Field Service Management Market Revenue, by Solution, 2015-2023 (USD Billion)
      • 8.6.3. Middle East and Africa Field Service Management Market Revenue, by Deployment Mode, 2015-2023 (USD Billion)
      • 8.6.4. Middle East and Africa Field Service Management Market Revenue, by Vertical, 2015-2023 (USD Billion)
  •  
  • Chapter 9. Company Profile
    • 9.1. Oracle Corporation
      • 9.1.1. Overview
      • 9.1.2. Financials
      • 9.1.3. Product Portfolio
      • 9.1.4. Business Strategy
      • 9.1.5. Recent development
    • 9.2. SAP SE
      • 9.2.1. Overview
      • 9.2.2. Financials
      • 9.2.3. Product Portfolio
      • 9.2.4. Business Strategy
      • 9.2.5. Recent Development
    • 9.3. ClickSoftware Technologies Ltd.
      • 9.3.1. Overview
      • 9.3.2. Financials
      • 9.3.3. Product Portfolio
      • 9.3.4. Business Strategy
      • 9.3.5. Recent Development
    • 9.4. Astea International Inc.
      • 9.4.1. Overview
      • 9.4.2. Financials
      • 9.4.3. Product Portfolio
      • 9.4.4. Business Strategy
      • 9.4.5. Recent Development
    • 9.5. Coresystems AG
      • 9.5.1. Overview
      • 9.5.2. Financial
      • 9.5.3. Product Portfolio
      • 9.5.4. Business Strategy
      • 9.5.5. Recent Development
    • 9.6. IFS AB
      • 9.6.1. Overview
      • 9.6.2. Financial
      • 9.6.3. Product portfolio
      • 9.6.4. Business Strategy
      • 9.6.5. Recent Development
    • 9.7. Microsoft Corporation
      • 9.7.1. Overview
      • 9.7.2. Financial
      • 9.7.3. Product portfolio
      • 9.7.4. Business Strategy
      • 9.7.5. Recent Development
    • 9.8. Praxedo
      • 9.8.1. Overview
      • 9.8.2. Financial
      • 9.8.3. Product Portfolio
      • 9.8.4. Business Strategy
      • 9.8.5. Recent Development
    • 9.9. Retriever Communications Pty Ltd.
      • 9.9.1. Overview
      • 9.9.2. Financial
      • 9.9.3. Product Portfolio
      • 9.9.4. Business Strategy
      • 9.9.5. Recent Development
    • 9.10. ServiceMax, Inc.
      • 9.10.1. Overview
      • 9.10.2. Financial
      • 9.10.3. Product Portfolio
      • 9.10.4. Business Strategy
      • 9.10.5. Recent Development

Methodology

Free Analysis

Field service management (FSM) includes software products that help assist organizations to manage off-site specialists and the assets they require to carry out their jobs proficiently. FSM software, which can be accessed through a mobile device, furnishes field workers with the ability to see or conceivably take off enhancements to such things as schedules, work orders, client account data, inventory, and invoices. Field service management software empowers organizations to be more adaptable and agile in giving service to clients. They can communicate in real time with clients, provide on-site information about products and repair issues, and offer more timely service. Organizations can likewise enhance operational efficiencies by improving worker order routing and technician scheduling, and by providing more timely resolution of issues. Field service management tools can likewise help in advancing better customer experience.

Growing number of field operations across manufacturing, oil & gas and construction sector is primarily driving the growth of global field service management market. FSM software enables field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers in manufacturing and other industries. Increasing adoption of field service management software for fleet management in transportation sector further anticipated growing field service management market across the globe. FSM software helps to stay in contact with drivers through the integrated voice and data communication capabilities of mobile computers. Reduction in service cost and time is another important driving factor of global field service management market growth. Field service management promotes faster invoicing and dynamic scheduling, and better usage of the same limited amount of resources. However, the high cost of field service management software and solutions is expected to restrain the growth of global field service management market.

Global Field Service Management Market

Field service management market is segmented based on the solution, deployment mode, vertical, and region. Solution segment included in this market are work order management, inventory management, customer management, mobile field service management, schedule, dispatch, & route optimization, billing, invoicing, & mobile payments, and others. Mobile field service management segment is expected to gain significant growth in the forecasted period in field service management market. The mobile service management solution helps in execution and maintenance of field work by technicians, reporting status, receiving alerts, gain visibility to individual performance. Deployment mode segment includes on-premises and cloud. With increasing development in the internet of things (IoT) applications, cloud segment has gained significant momentum in field service management market. The vertical segment includes BFSI, manufacturing, telecom & IT, retail, transportation & logistics, healthcare, and others. Telecom & IT vertical is anticipated to have the highest share in field service management market in given forecasted period. This is due to increasing development in the telecom industry and field service management solutions give enhanced scheduling to telecom enterprises across regions. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America and the Middle East and Africa with its further bifurcation into major countries including U.S., France, UK, Germany, China, India, Japan, and Brazil.

Key players profiled in the global field service management market include Oracle Corporation, SAP SE, ClickSoftware Technologies Ltd., Astea International Inc., Coresystems AG, IFS AB, Microsoft Corporation, Praxedo, Retriever Communications Pty Ltd., and ServiceMax, Inc.

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