Cloud Telephony Service Market Size, Share, Growth & Forecast 2032

Cloud Telephony Service Market Insights

Zion Market Research has published a report on the global Cloud Telephony Service Market, estimating its value at USD 23.99 Billion in 2023, with projections indicating that it will reach USD 58.69 Billion by 2032. The market is expected to expand at a compound annual growth rate (CAGR) of 9.4% over the forecast period 2024-2032. The report explores the factors fueling market growth, the hitches that could hamper this expansion, and the opportunities that may arise in the Cloud Telephony Service Market industry. Additionally, it offers a detailed analysis of how these elements will affect market demand dynamics and market performance throughout the forecast period.

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Cloud Telephony Service Market: Outlook

Cloud telephony is a kind of service via which data & voice services are operated through use of web connection. Apparently, cloud telephony solutions provide enhanced scalability to the firms as they facilitate in appending more channels as compared to current ones. These solutions work over Voice over internet protocol (VoIP) phone tools and Public Switched Telephone Networks.

Cloud Telephony Service Market: Growth Factors

Telecom firms are migrating from conventional networks to IP networking and this will help the cloud telephone service market to hit optimum threshold of growth in the coming years. In addition to this, easy access to power supply in emerging nations and its use as cost-effective substitute for conventional services like ISDN and PSTN are the major cloud telephone service market growth drivers. Nonetheless, low knowledge pertaining to cloud telephony service tools among the people and lack of suppleness in adopting new technologies can pose challenge to the expansion of cloud telephony service industry over the years ahead. Apparently, data breaches, security threats, and susceptibility to cyberattacks are some of the factors that can put brakes on the business growth in the foreseeable future.  

Furthermore, cloud telephony service industry is highly competitive and hence vendors are providing competitive pricing for their services along with new features to attract customers and expand their business. Such moves will culminate into market proliferation.  

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North America To Retain Market Domination Over 2024-2032

The expansion of the cloud telephony service market in the sub-continent over the forecast timeframe is ascribed to presence of large number of vendors in the countries such as Canada and the U.S. In addition to this, strong IT infrastructure facility in these countries will facilitate the growth of cloud telephony service market in the region. Apart from this, growing trend among the young and adult population to use tech-savvy gadgets will prop up the expansion of cloud telephony service industry in the North American sub-continent. Furthermore, escalating demand for availing seamless customer services has resulted in growing use of cloud computing systems, thereby creating new opportunities of business growth in the region.

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Cloud Telephony Service Market: Report Scope

Key participants profiled in the study are:

• NTT Communications
• Nextiva
• Mitel Networks Corporation
• NFON AG
• Redcentric plc
• Microsoft Corporation
• NovaCloud Pty Ltd.
• NetFortis
• Natterbox Ltd.
• PortaOne, Inc.

 The global cloud telephony service market is segmented as follows:

By enterprise size:

• Small & medium enterprises
• Large enterprises

By deployment type:

• Hosted
• Cloud

By network:

• VoIP (voice over internet protocol)
• PSTNs (public switched telephone networks)

By application:

• Multi-level IVR
• Sales & Marketing
• Conferencing
• CRM (customer relationship management)
• Others

By industry:

• BFSI (banking, financial services and insurance)
• Media & Entertainment
• Healthcare
• Retail
• IT & Telecommunication
• Government
• Education

By Region

• North America
  • The U.S.
  • Canada
• Europe
  • France
  • The UK
  • Spain
  • Germany
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Rest of Middle East & Africa