31-Aug-2021 | Zion Market Research
Major participants in the rodenticides market comprise NICE, Genesys, Five9, Vonage, Talkdesk, Cisco, Avaya, Serenova, Content Guru, Aspect Software, and RingCentral, among others.
In Dec, 2020 Five9, Inc. announced its strategic partnership with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses to expand its global presence. This new strategic partnership between Five9 and Conn3ct was done to help stabilize, enhance and transform global cloud contact centers.
According to analysts at Zion Market Research, the cloud-based contact center market size accounted for USD 10.80 Billion in 2020 and is expected to reach USD 55.12 Billion by 2028, growing at a CAGR of 22.6% from 2021 to 2028.
This review is based on a report by Zion Market Research, titled “Cloud Based Contact Center Market by Component (Solutions and Services), by Deployment Model (Public Cloud and Private Cloud), by Organization Size (Small and Medium-sized Enterprises (SMEs) and Large Enterprises), by Industries (BFSI, IT and ITeS, Telecommunications, Healthcare and Life Sciences, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, and Others): Global Industry Perspective, Comprehensive Analysis and Forecast, 2020 – 2028.”
Analysts at Zion Market Research claimed that the increase in cloud computing, the ability of the cloud-based contact center to offer multichannel customer engagement, and the rise in use of social media & analytics are some of the key features that are fostering the growth of the global cloud-based contact center market. The use of cloud-based contact center allows the organization or enterprise to deliver state-of-the-art competences that transform the legacy contact center into a modernized contact center. In addition to this, such a type of contact center improves the ROI, minimizes the cost, offers better employee empowerment & customer experience, optimizes agent efficiency, and enhances flexibility & scalability.
The cloud-based contact center also enables the user to purchase on-demand contact numbers across the world and immediately deploy. It also offers elasticity which without any penalty helps the company to easily scale up and scale down as per the required changes. Owing to all its benefits, most of the industries including IT & telecom, retail, BFSI, and much more are adopting cloud-based contact centers which are equally contributing to the growth of the global market.
Moreover, small initial investments and ease of deployment are also the factors due to which most of the sectors are seeking interest in the adoption of cloud-based contact centers thereby boosting the growth of the market. Furthermore, major investments made by the key players in the R&D activities and integration with artificial intelligence are the factors that are likely to propel the growth of the global cloud-based contact center market over the forecast period. However, the negative impact of cyber-attacks on the usage of cloud-based contact centers may limit the growth of the global cloud-based contact center market.
Among the regions, North America is estimated to dominate the global cloud based contact center market over the forecast period. Factors such as an increase in adoption of cloud-based technologies and heavy investment in the IT sector are primarily spurring the growth of the market in this region. On the other hand, the market in the Asia Pacific region is anticipated to grow at a faster rate. This is attributed to the rise in adoption of cloud technology by small & large enterprises and growing awareness regarding the usage of cloud-based contact centers among several industries.
Browse the full “Cloud Based Contact Center Market by Component (Solutions and Services), by Deployment Model (Public Cloud and Private Cloud), by Organization Size (Small and Medium-sized Enterprises (SMEs) and Large Enterprises), by Industries (BFSI, IT and ITeS, Telecommunications, Healthcare and Life Sciences, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, and Others): Global Industry Perspective, Comprehensive Analysis and Forecast, 2020 – 2028.” Report at https://www.zionmarketresearch.com/report/cloud-based-contact-center-market
The global cloud based contact center market is segmented as follows:
By Deployment Model
By Organization Size
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