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Service Analytics Market By Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By Vertical (Banking, Financial Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024

Published Date: 18-Dec-2018 Category: Technology & Media Report Format : PDF Pages: 210 Report Code: ZMR-3649 Status : Published

Global service analytics market is likely to gain momentum in the future, as many business sectors are seeking to improve their businesses by moving from on-premises to cloud-based services.

Description

The report analyzes and forecasts the global service analytics market on the basis of business application, components, deployment mode, vertical, and region. The study shows past the data from 2015 to 2017 along with a forecast from 2018 to 2024 based on revenue (USD Million). The assessment of market dynamics gives a brief insight into the drivers and restraints of the global service analytics market along with the impact they have on the demand over the forecast period. Furthermore, the report includes the study of opportunities available in the service analytics market on a regional level.

The report gives a transparent view of the service analytics market. We have included a detailed competitive scenario and portfolio of prominent vendor’s operative in the global service analytics market. To understand the competitive landscape of service analytics market, an analysis of Porter’s Five Forces model for the market has also been included. The report offer market attractiveness analysis, wherein all the segments are benchmarked based on their general attractiveness, market size, and growth rate.

Global Service Analytics Market

The study provides a crucial view of the service analytics market by segmenting the market based on business application, components, deployment mode, and regional segments. All the segments of service analytics market have been analyzed based on present and future trends and the market is estimated from 2018 to 2024. By business application, the market is segmented into customer service analytics, field service analytics, and IT service analytics. By component, this market is bifurcated into solution and services. The service segment is sub-segmented into consulting services, managed services, and support and maintenance services. The deployment segment is bifurcated into on-premises and cloud. The vertical segment includes banking, financial services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others. By region, the market includes North America (U.S. Canada, Mexico), Europe (UK, Germany, France, Russia, and Rest of Europe), Asia Pacific (China, Japan, India, South Korea, and Rest of Asia Pacific), Latin America (Brazil, Argentina, and Rest of Latin America), and the Middle East and Africa (Saudi Arabia, UAE, South Africa, and Rest of Middle East and Africa).

Prominent players of the global service analytics market include Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., Field Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc., Salesforce.com, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.

This report segments the global service analytics market into:

Global Service Analytics Market: By Business Application

  • Customer Service Analytics
  • Field Service Analytics
  • IT Service Analytics

Global Service Analytics Market: By Component

  • Solution
  • Services
    • Consulting Services
    • Managed Services
    • Support and Maintenance Services

Global Service Analytics Market: By Deployment Mode

  • On-Premises
  • Cloud

Global Service Analytics Market: By Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Energy and Utility
  • Government
  • Healthcare and Life Sciences
  • Retail and Wholesale
  • Manufacturing
  • Media and Entertainment
  • Transportation and Logistics
  • Travel and Hospitality
  • Others

Global Service Analytics Market: By Region

  • North America
    • The U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Table Of Content

  • Chapter 1. Introduction
    • 1.1. Report Description and Scope
    • 1.2. Research Scope
    • 1.3. Research Methodology
      • 1.3.1. Market Size Estimation
      • 1.3.2. Market Share Estimation
  •  
  • Chapter 2. Executive Summary
    • 2.1. Global Service Analytics Market, 2017 - 2024 (USD Million)
    • 2.2. Global Service Analytics Market: Snapshot
  •  
  • Chapter 3. Service Analytics Market- Industry Analysis
    • 3.1. Introduction
    • 3.2. Industry ecosystem analysis
    • 3.3. Technology landscape
    • 3.4. Market Drivers
      • 3.4.1. Global Service Analytics Market Drivers: Impact Analysis
      • 3.4.2. Increasing business requirement for better customer and client interaction
      • 3.4.3. The rising necessity to be more data-driven
    • 3.5. Market Restraints
      • 3.5.1. Global Service Analytics Market Restraints: Impact Analysis
      • 3.5.2. Lack of awareness of service analytics
      • 3.5.3. Outdated IT infrastructure
    • 3.6. Market Opportunities
      • 3.6.1. High adoption of analytics among SMEs
    • 3.7. Market Challenges
      • 3.7.1. Futile data management
      • 3.7.2. Incomplete and incompatible data
    • 3.8. Innovation & sustainability
    • 3.9. Regulatory landscape
    • 3.10. Porter's Five Forces Analysis
    • 3.11. PESTLE Analysis
    • 3.12. Market Attractiveness Analysis
      • 3.12.1. Market Attractiveness Analysis, by Business Application
      • 3.12.2. Market Attractiveness Analysis, by Components
      • 3.12.3. Market Attractiveness Analysis, by Deployment Mode
      • 3.12.4. Market Attractiveness Analysis, by Vertical
      • 3.12.5. Market Attractiveness Analysis, by Region
  •  
  • Chapter 4. Global Service Analytics Market- Competitive Landscape
    • 4.1. Company Market Share, 2017
    • 4.2. Strategic Development
      • 4.2.1. Mergers & Acquisitions
      • 4.2.2. New Product Launch
      • 4.2.3. Agreements, Partnerships, Collaborations, and Joint Ventures
      • 4.2.4. Research and Development, Product and Regional Expansion
  •  
  • Chapter 5. Global Service Analytics Market- By Business Application
    • 5.1. Service Analytics Market: Business Application Overview
      • 5.1.1. Global Service Analytics Market Revenue Share, by Business Application, 2017 & 2024
    • 5.2. Customer Service Analytics
      • 5.2.1. Global Service Analytics Market for Customer Service Analytics, 2015 - 2024 (USD Million)
    • 5.3. Field Service Analytics
      • 5.3.1. Global Service Analytics Market for Field Service Analytics, 2015 - 2024 (USD Million)
    • 5.4. IT Service Analytics
      • 5.4.1. Global Service Analytics Market for IT Service Analytics, 2015 - 2024 (USD Million)
  •  
  • Chapter 6. Global Service Analytics Market - By Components
    • 6.1. Service Analytics market: Components Overview
      • 6.1.1. Global Service Analytics Market Revenue Share, by Components, 2017 & 2024
    • 6.2. Solution
      • 6.2.1. Global Service Analytics Market by Solution, 2015 - 2024 (USD Million)
    • 6.3. Services
      • 6.3.1. Global Service Analytics Market by Services, 2015 - 2024 (USD Million)
  •  
  • Chapter 7. Global Service Analytics Market - By Deployment Mode
    • 7.1. Service Analytics Market: Deployment Mode Overview
      • 7.1.1. Global Service Analytics Market Revenue Share, By Deployment Mode, 2017 & 2024
    • 7.2. On-Premises
      • 7.2.1. Global On-Premises Service Analytics Market, 2015 - 2024 (USD Million)
    • 7.3. Cloud
      • 7.3.1. Global Cloud-Based Service Analytics Market, 2015 - 2024 (USD Million)
  •  
  • Chapter 8. Global Service Analytics Market - By Vertical
    • 8.1. Service Analytics Market: Vertical Overview
      • 8.1.1. Global Service Analytics Market Revenue Share, by Vertical, 2017 & 2024
    • 8.2. Banking, Financial Services and Insurance (BFSI)
      • 8.2.1. Global Service Analytics Market for Banking, Financial Services and Insurance (BFSI), 2015 - 2024 (USD Million)
    • 8.3. Energy and Utility
      • 8.3.1. Global Service Analytics Market for Energy and Utility, 2015 - 2024 (USD Million)
    • 8.4. Government
      • 8.4.1. Global Service Analytics Market for Government, 2015 - 2024 (USD Million)
    • 8.5. Healthcare and Life Sciences
      • 8.5.1. Global Service Analytics Market for Healthcare and Life Sciences, 2015 - 2024 (USD Million)
    • 8.6. Retail and Wholesale
      • 8.6.1. Global Service Analytics Market for Retail and Wholesale, 2015 - 2024 (USD Million)
    • 8.7. Manufacturing
      • 8.7.1. Global Service Analytics Market for Manufacturing, 2015 - 2024 (USD Million)
    • 8.8. Media and Entertainment
      • 8.8.1. Global Service Analytics Market for Media and Entertainment, 2015 - 2024 (USD Million)
    • 8.9. Transportation and Logistics
      • 8.9.1. Global Service Analytics Market for Transportation and Logistics, 2015 - 2024 (USD Million)
    • 8.10. Travel and Hospitality
      • 8.10.1. Global Service Analytics Market for Travel and Hospitality, 2015 - 2024 (USD Million)
    • 8.11. Others
      • 8.11.1. Global Service Analytics Market for Others, 2015 - 2024 (USD Million)
  •  
  • Chapter 9. Global Service Analytics Market - Regional Segment Analysis
    • 9.1. Service Analytics Market: Regional Overview
      • 9.1.1. Service Analytics Market Revenue Share, by Region, 2017 & 2024
    • 9.2. North America
      • 9.2.1. North America Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
      • 9.2.2. North America Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
      • 9.2.3. North America Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
      • 9.2.4. North America Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.2.5. The U.S.
        • 9.2.5.1. The U.S. Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.2.5.2. The U.S. Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.2.5.3. The U.S. Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.2.5.4. The U.S. Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.2.6. Canada
        • 9.2.6.1. Canada Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.2.6.2. Canada Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.2.6.3. Canada Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.2.6.4. Canada Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.2.7. Mexico
        • 9.2.7.1. Mexico Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.2.7.2. Mexico Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.2.7.3. Mexico Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.2.7.4. Mexico Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
    • 9.3. Europe
      • 9.3.1. Europe Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
      • 9.3.2. Europe Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
      • 9.3.3. Europe Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
      • 9.3.4. Europe Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.3.5. UK
        • 9.3.5.1. UK Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.3.5.2. UK Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.3.5.3. UK Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.3.5.4. UK Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.3.6. Germany
        • 9.3.6.1. Germany Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.3.6.2. Germany Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.3.6.3. Germany Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.3.6.4. Germany Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.3.7. France
        • 9.3.7.1. France Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.3.7.2. France Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.3.7.3. France Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.3.7.4. France Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.3.8. Russia
        • 9.3.8.1. Russia Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.3.8.2. Russia Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.3.8.3. Russia Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.3.8.4. Russia Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.3.9. Rest of Europe
        • 9.3.9.1. Rest of Europe Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.3.9.2. Rest of Europe Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.3.9.3. Rest of Europe Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.3.9.4. Rest of Europe Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
    • 9.4. Asia Pacific
      • 9.4.1. Asia Pacific Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
      • 9.4.2. Asia Pacific Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
      • 9.4.3. Asia Pacific Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
      • 9.4.4. Asia Pacific Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.4.5. China
        • 9.4.5.1. China Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.4.5.2. China Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.4.5.3. China Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.4.5.4. China Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.4.6. Japan
        • 9.4.6.1. Japan Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.4.6.2. Japan Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.4.6.3. Japan Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.4.6.4. Japan Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.4.7. India
        • 9.4.7.1. India Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.4.7.2. India Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.4.7.3. India Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.4.7.4. India Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.4.8. South Korea
        • 9.4.8.1. South Korea Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.4.8.2. South Korea Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.4.8.3. South Korea Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.4.8.4. South Korea Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.4.9. Rest of Asia Pacific
        • 9.4.9.1. Rest of Asia Pacific Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.4.9.2. Rest of Asia Pacific Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.4.9.3. Rest of Asia Pacific Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.4.9.4. Rest of Asia Pacific Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
    • 9.5. Latin America
      • 9.5.1. Latin America Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
      • 9.5.2. Latin America Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
      • 9.5.3. Latin America Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
      • 9.5.4. Latin America Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.5.5. Brazil
        • 9.5.5.1. Brazil Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.5.5.2. Brazil Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.5.5.3. Brazil Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.5.5.4. Brazil Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.5.6. Argentina
        • 9.5.6.1. Argentina Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.5.6.2. Argentina Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.5.6.3. Argentina Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.5.6.4. Argentina Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.5.7. Rest of Latin America
        • 9.5.7.1. Rest of Latin America Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.5.7.2. Rest of Latin America Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.5.7.3. Rest of Latin America Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.5.7.4. Rest of Latin America Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
    • 9.6. The Middle East and Africa
      • 9.6.1. The Middle East and Africa Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
      • 9.6.2. The Middle East and Africa Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
      • 9.6.3. The Middle East and Africa Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
      • 9.6.4. The Middle East and Africa Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.6.5. Saudi Arabia
        • 9.6.5.1. Saudi Arabia Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.6.5.2. Saudi Arabia Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.6.5.3. Saudi Arabia Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.6.5.4. Saudi Arabia Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.6.6. UAE
        • 9.6.6.1. UAE Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.6.6.2. UAE Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.6.6.3. UAE Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.6.6.4. UAE Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.6.7. South Africa
        • 9.6.7.1. South Africa Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.6.7.2. South Africa Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.6.7.3. South Africa Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.6.7.4. South Africa Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
      • 9.6.8. Rest of Middle East & Africa
        • 9.6.8.1. Rest of the Middle East & Africa Service Analytics Market Revenue, by Business Application, 2015 - 2024 (USD Million)
        • 9.6.8.2. Rest of the Middle East & Africa Service Analytics Market Revenue, by Components, 2015 - 2024 (USD Million)
        • 9.6.8.3. Rest of the Middle East & Africa Service Analytics Market Revenue, By Deployment Mode, 2015 - 2024 (USD Million)
        • 9.6.8.4. Rest of the Middle East & Africa Service Analytics Market Revenue, By Vertical, 2015 - 2024 (USD Million)
  •  
  • Chapter 10. Company Profile
    • 10.1. Agile CRM
      • 10.1.1. Overview
      • 10.1.2. Financials
      • 10.1.3. Product portfolio
      • 10.1.4. Business strategy
      • 10.1.5. Recent developments
    • 10.2. Aureus Analytics
      • 10.2.1. Overview
      • 10.2.2. Financials
      • 10.2.3. Product portfolio
      • 10.2.4. Business strategy
      • 10.2.5. Recent developments
    • 10.3. BlueFletch
      • 10.3.1. Overview
      • 10.3.2. Financials
      • 10.3.3. Product portfolio
      • 10.3.4. Business strategy
      • 10.3.5. Recent developments
    • 10.4. Centina Systems
      • 10.4.1. Overview
      • 10.4.2. Financials
      • 10.4.3. Product portfolio
      • 10.4.4. Business strategy
      • 10.4.5. Recent developments
    • 10.5. ClickSoftware Technologies
      • 10.5.1. Overview
      • 10.5.2. Financials
      • 10.5.3. Product portfolio
      • 10.5.4. Business strategy
      • 10.5.5. Recent developments
    • 10.6. Datahero, Inc.
      • 10.6.1. Overview
      • 10.6.2. Financials
      • 10.6.3. Product portfolio
      • 10.6.4. Business strategy
      • 10.6.5. Recent developments
    • 10.7. Field Squared
      • 10.7.1. Overview
      • 10.7.2. Financials
      • 10.7.3. Product portfolio
      • 10.7.4. Business strategy
      • 10.7.5. Recent developments
    • 10.8. Helpshift
      • 10.8.1. Overview
      • 10.8.2. Financials
      • 10.8.3. Product portfolio
      • 10.8.4. Business strategy
      • 10.8.5. Recent developments
    • 10.9. iCharts
      • 10.9.1. Overview
      • 10.9.2. Financials
      • 10.9.3. Product portfolio
      • 10.9.4. Business strategy
      • 10.9.5. Recent developments
    • 10.10. Microsoft Corporation
      • 10.10.1. Overview
      • 10.10.2. Financials
      • 10.10.3. Product portfolio
      • 10.10.4. Business strategy
      • 10.10.5. Recent developments
    • 10.11. Microstrategy Incorporated
      • 10.11.1. Overview
      • 10.11.2. Financials
      • 10.11.3. Product portfolio
      • 10.11.4. Business strategy
      • 10.11.5. Recent developments
    • 10.12. Mobi
      • 10.12.1. Overview
      • 10.12.2. Financials
      • 10.12.3. Product portfolio
      • 10.12.4. Business strategy
      • 10.12.5. Recent developments
    • 10.13. Numerify, Inc.
      • 10.13.1. Overview
      • 10.13.2. Financials
      • 10.13.3. Product portfolio
      • 10.13.4. Business strategy
      • 10.13.5. Recent developments
    • 10.14. Oracle
      • 10.14.1. Overview
      • 10.14.2. Financials
      • 10.14.3. Product portfolio
      • 10.14.4. Business strategy
      • 10.14.5. Recent developments
    • 10.15. Paskon, Inc.
      • 10.15.1. Overview
      • 10.15.2. Financials
      • 10.15.3. Product portfolio
      • 10.15.4. Business strategy
      • 10.15.5. Recent developments
    • 10.16. Salesforce.com, Inc.
      • 10.16.1. Overview
      • 10.16.2. Financials
      • 10.16.3. Product portfolio
      • 10.16.4. Business strategy
      • 10.16.5. Recent developments
    • 10.17. SAP SE
      • 10.17.1. Overview
      • 10.17.2. Financials
      • 10.17.3. Product portfolio
      • 10.17.4. Business strategy
      • 10.17.5. Recent developments
    • 10.18. SAS Institute
      • 10.18.1. Overview
      • 10.18.2. Financials
      • 10.18.3. Product portfolio
      • 10.18.4. Business strategy
      • 10.18.5. Recent developments
    • 10.19. Servicenow, Inc.
      • 10.19.1. Overview
      • 10.19.2. Financials
      • 10.19.3. Product portfolio
      • 10.19.4. Business strategy
      • 10.19.5. Recent developments
    • 10.20. Sisense
      • 10.20.1. Overview
      • 10.20.2. Financials
      • 10.20.3. Product portfolio
      • 10.20.4. Business strategy
      • 10.20.5. Recent developments
    • 10.21. Tableau Software
      • 10.21.1. Overview
      • 10.21.2. Financials
      • 10.21.3. Product portfolio
      • 10.21.4. Business strategy
      • 10.21.5. Recent developments

Methodology

Free Analysis

Service analytics is the process of capturing, analyzing, and processing the data produced from the execution of a service system to extend, improve, and personalize a service to create value for providers and customers. Service analytics can aggregate alerts for manual and technical services as well as alert groups.

Service analytics helps to reduce alert noises and incoming real-time alerts. The components installed with service analytics holds their plug-ins that add system properties, tablets, scheduled jobs, and mid-server capabilities. These beneficial features of service analytics have helped organizations to expand, which, in turn, is likely to augment the global service analytics market. Furthermore, the competitive environment pressurizes the organizations to be more data-driven, which is fuelling the demand for service analytics. Rising demand for customer interaction to maintain customer satisfaction is anticipated to further accelerate the global service analytics market. However, futile data management, lack of awareness about the technology, outdated IT infrastructure, and incomplete and incompatible data might limit the service analytics market globally.

Global Service Analytics Market

The global service analytics market is divided based on business application, component, deployment mode, and vertical. The business application is classified into customer service analytics, field service analytics, and IT service analytics. Customer service analytics is anticipated to hold a significant share in the service analytics market in the future, owing to the rising business need of customers, growing requirement of operational efficiency, need for minimizing risks across different industries, and high focus of organizations on customer satisfaction. By component, this market is bifurcated into solution and services. The service segment is sub-segmented into consulting services, managed services, and support and maintenance services. The deployment segment is bifurcated into on-premises and cloud. The cloud segment is projected to witness a higher growth rate in the upcoming years, due to its scalability, cost-effectiveness, and ease of deployment. The vertical segment includes banking, financial services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others.

Geographically, North America is expected to hold a substantial share in the global service analytics market owing to the presence of renowned market players. The Asia Pacific is anticipated to register the highest growth rate over the forecast time period, due to the growing inclination of service analytics solutions among small-and medium-enterprises. Furthermore, the prominence of AI is estimated to create lucrative growth opportunities in this regional market.

Prominent players of the global service analytics market include Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., Field Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc., Salesforce.com, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.

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