Live Chat Software Market - Global Industry Analysis

Live Chat Software Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2026

Category: Technology & Media Report Format : PDF Report Code: ZMR-6309 Status : Upcoming

Description

Global Live Chat Software Market: Overview

Live chat is a medium that enables the users’ business to engage with the website visitors in real-time, via messaging and the software that enables live chat is known as live chat software. It is also renowned for customer messaging software. Live chat software is generally used to start conversations with first-time website visitors, support existing users, and interact with returning customers. It is a contextual, continuous, and modern way to retain customers for the long haul, close more deals, and drive more sales.

Report Scope:

Report Attribute Details
Base Year 2020
Historic Years 2016 - 2020
Forecast Years 2021 - 2028
Segments Covered By Product Type, By Application, and By End Use
Forecast Units Value (USD Billion), and Volume (Units)
Quantitative Units Revenue in USD million/billion and CAGR from 2021 to 2028
Regions Covered North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, and Rest of World
Countries Covered U.S., Canada, Mexico, U.K., Germany, France, Italy, Spain, China, India, Japan, South Korea, Brazil, Argentina, GCC Countries, and South Africa, among others
Number of Companies Covered 10 companies with scope for including additional 15 companies upon request
Report Coverage Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, market attractiveness analysis by segments and region, company market share analysis, and COVID-19 impact analysis.
Customization Scope Avail customized purchase options to meet your exact research needs.

Global Live Chat Software Market: Growth Factors

The global live chat software market is growing at a significant rate. Factors such as the rise in demands for live chat software to meet the growing demands of the customer, the growing necessity of proactive engagement with customers, and the growing adoption of the live chat software from the retail sector are propelling the growth of the global market. Nowadays, live chat is used extensively. For instance, helpdesk teams use a live chat to support & engage with customers better and solve their problems faster. Sales and marketing teams use it to collect leads and convert them to customers, while a live chat is required by the customer to receive quick & convenient answers to their questions on a website. To allow all such benefits of live chat and support B2B businesses to promote campaigns based on deployment of interactive chatbots to engage with them, user behavior, or offer proactive support, live chat software is incorporated by the organizations. In addition to this, cohesive customer experience, affordable real-time communication, personalize every question, get answers instantly, and have a continuous conversation are some of the benefits that the end-users can avail from the use of live chat software. All these factors are augmenting the adoption of live chat software across several industries, thereby fueling the growth of the global live chat software market. Moreover, the increase in demand for customer service live chat systems and novel product launches are also some of the factors that are boosting the growth of the global market. Furthermore, continuous advancement in the technology for the up-gradation of the existing products may lead to numerous opportunities for the growth of the global live chat software market during the forecast period. However, the dearth of standardization and less feasibility of the live chat software to the companies that are not techno-savvy are some of the aspects that may restrain the growth of the global live chat software market.

COVID-19 pandemic conditions have led to an increase in demand for live chat software. Factors such as increased customers expectation, regarding instant shipping of the products, and immediate or quick access to products & services in the pandemic period have led to an increase in the use of live chat software by several organizations to continue their business. Furthermore, a growing customer outlook in developing countries and increasing adoption of digital technologies will spur the market growth post-COVID-19 pandemic conditions.

Global Live Chat Software Market: Segmentation

The global live chat software market is bifurcated based on type, end-user, and region. Based on the type, the global live chat software market is classified into customer service live chat systems, sales live chat systems, and informational live chat systems. The end-user segment is categorized into healthcare, BFSI, pharmaceutical, telecommunication, IT & consulting, travel & hospitality, retail & e-commerce, and others.

Global Live Chat Software Market: Regional Analysis

Asia Pacific is expected to lead the global live chat software market during the forecast period. Factors such as the rise in the e-commerce sector owing to the increase in online shopping, growing preferences by the customers to use chat box for queries, and growing necessity to strengthen the customer relationship are fueling the growth of the market in this region. North America is estimated to be the second-largest region in the market. This is attributable to the presence of advanced technologies and the growing demand for live chat software for real-time communication. Europe is also anticipated to grow at a healthy growth rate during the forecast period.

Global Live Chat Software Market: Competitive Players

The prominent players that are operating in the global live chat software market are LogMeIn, Inc., Provide Support LLC, Woopra, Inc., Freshdesk, Inc., Kayako, Inc., Olark, Livechat, Inc., SnapEngage LLC, Zendesk Inc., and LivePerson, Inc. among others.

Global Live Chat Software Market: Regional Segment Analysis

  • North America
    • The U.S.
    • Canada
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa

What Reports Provides

  • Full in-depth analysis of the parent market
  • Important changes in market dynamics
  • Segmentation details of the market
  • Former, on-going, and projected market analysis in terms of volume and value
  • Assessment of niche industry developments
  • Market share analysis
  • Key strategies of major players
  • Emerging segments and regional markets
  • Testimonials to companies in order to fortify their foothold in the market.

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FrequentlyAsked Questions

Factors such as the rise in demands for live chat software to meet the growing demands of the customer, the growing necessity of proactive engagement with customers, and the growing adoption of the live chat software from the retail sector are propelling the growth of the global market. Furthermore, continuous advancement in the technology for the up-gradation of the existing products may lead to numerous opportunities for the growth of the global live chat software market during the forecast period.

The prominent players that are operating in the global live chat software market are LogMeIn, Inc., Provide Support LLC, Woopra, Inc., Freshdesk, Inc., Kayako, Inc., Olark, Livechat, Inc., SnapEngage LLC, Zendesk Inc., and LivePerson, Inc. among others.

Asia Pacific is expected to lead the global live chat software market during the forecast period. Factors such as the rise in the ecommerce sector owing to the increase in online shopping, growing preferences by the customers to use chat box for queries, and growing necessity to strengthen the customer relationship are fueling the growth of the market in this region.

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