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Business Process as a Service (BPaaS) Market - Global Industry Analysis

Business Process as a Service (BPaaS) Market by Business Process (Human Resource Management, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations and Others), by Organization Size (Small and Medium Enterprises and Large Enterprises), by Application (BFSI, Telecom & IT, Manufacturing, Ecommerce and retail, Healthcare, Government and Others): Global Industry Perspective, Comprehensive Analysis and Forecast, 2020 – 2028

Published Date: 27-Sep-2021 Category: Technology & Media Report Format : PDF Pages: 199 Report Code: ZMR-6089 Status : Published

The business process as a service (BPaaS) market accounted for USD 53.4 Billion in 2020 and is expected to reach USD 121.8 Billion by 2028, growing at a CAGR of 11 % from 2021 to 2028.

Description

Market Overview

The business process as a service (BPaaS) market accounted for USD 53.4 Billion in 2020 and is expected to reach USD 121.8 Billion by 2028, growing at a CAGR of 11 % from 2021 to 2028.

Equipped with the right resources and expertise for launching new projects within time restraints, Business Process as a Service or BPaaS can substantially speed up the time-to-market. It consists of databases, business application software, parts of hardware infrastructure, middleware, optimized processes, and personnel. These solutions are increasingly being utilized by SMEs (small and medium enterprises), due to the myriad of advantages associated with these services, with low cost topping the list.

Global Business Process as a Service (BPaaS) Market Size

COVID-19 Impact Analysis

As due to the COVID 19 pandemic, majorly every industry was shut for a significant amount of time. Thus, people were forced to enter into or adapt to remote working which required a lesser number of people on the field work. Due to the client protocol that prohibits the transfer of the client's vital data to work-from-home mode, combined with the employee's incapacity to commute, large-scale stoppages have occurred during the COVID-19 crisis. For example, the BPM company, which is based in the United States, reported a 50 percent reduction in work. However, with relaxation in lockdowns, demand for the business process as a service (BPaaS) market is projected to surge as businesses seek to maintain their competitive positions in the face of a deteriorating economy and job market.

Growth Factors

There are various factors leading to the growth of the business process as a service (BPaaS)   market. The requirement for virtual sets of IT applications such as servers, storage, networks, and others is likely to fuel the BPaaS market expansion. Businesses around the world are focusing on developing a mobile workforce, where employees can access data from remote locations via internet services. Several industrial verticals are rapidly adopting cloud services, including BFSI, retail, healthcare, manufacturing, telecommunications & IT, media & entertainment, and others. Furthermore, the banking sector is eager to adopt BPaaS because of benefits such as cost savings, data protection, and disaster recovery services, all of which are projected to boost business process as a service (BPaaS) market growth.

Report Scope:

Report Attribute Details
Base Year 2020
Historic Years 2016 - 2020
Forecast Years 2021 - 2028
Segments Covered By Product Type, By Application, and By End Use
Forecast Units Value (USD Billion), and Volume (Units)
Quantitative Units Revenue in USD million/billion and CAGR from 2021 to 2028
Regions Covered North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, and Rest of World
Countries Covered U.S., Canada, Mexico, U.K., Germany, France, Italy, Spain, China, India, Japan, South Korea, Brazil, Argentina, GCC Countries, and South Africa, among others
Number of Companies Covered 10 companies with scope for including additional 15 companies upon request
Report Coverage Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, market attractiveness analysis by segments and region, company market share analysis, and COVID-19 impact analysis.
Customization Scope Avail customized purchase options to meet your exact research needs.

Business Process Segment Analysis Preview

During the forecast period, the customer service and support business process is predicted to increase at the fastest rate, as companies aim to transform their customer service operations by lowering operational costs while dynamically scaling up processes associated with shorter product life cycles. Human Resource Management, Accounting and Finance, Sales and Marketing, Procurement and Supply Chain, Operations and Others form the business process segment.

Application Segment Analysis Preview

The BFSI held a share of over 25 % in 2020. Due to the adoption of cloud solutions in this segment, which is expected to have increased its focus on achieving competences and rebalancing system expenses, not in terms of Capital Expenditure (CAPEX), but in terms of Operating Expenditure (OPEX), the BFSI vertical is expected to have the largest market share during the forecast period. Furthermore, increased commercial and regulatory obligations are forcing BFSI organisations and Chief Information Officers (CIOs) to rethink their limited use of BPaaS solutions.

Regional Analysis Preview

The North America region is projected to grow at a CAGR of 10.1 % over the forecast period. North America is a technologically advanced region, which means the adoption rate of any new technology is very high in the region.Because of the high acceptance rate of cloud computing among enterprises, North America is expected to account for a considerable portion of the overall worldwide Business Process as a Service (BPaaS) market. Businesses have been looking for flexible, standardised models to increase productivity while lowering costs. There is a disproportionate demand because of the impact of the COVID-19 pandemic. As BPaaS systems may scale up or down on demand, their inherent configurability has also met the demand for flexibility.

Asia pacific is expected to be growing significantly for the business process as a service (BPaaS) market. The developing region has witnessed a rise in the usage of technology. Through the forecast years, Asia Pacific is expected to acquire a large share of the global Business Process as a Service (BPaaS) market revenue, owing to organisations' increasing focus on core competencies. Because smaller firms have fewer in-house capabilities, the adoption rate is aided by the trending appearance of multiple small-scale businesses. Furthermore, businesses of all kinds have been looking for cost-effective access to cutting-edge technology infrastructure.

Global Business Process as a Service (BPaaS) Market Share

Key Market Players & Competitive Landscape

Some of the key players in the business process as a service (BPaaS) market are Wipro, Cognizant, EXL, Capgemini, TCS, Accenture, Genpact, HCL, IBM and Fujitsu, among others. These companies adopt various strategies in order to boost their presenc and capitalization.

Global Business Process as a Service (BPaaS) Market Regional Analysis

The business process as a service (BPaaS) market is segmented as follows:   

 By Business Process

  • Human Resource Management
  • Accounting and Finance
  • Sales and Marketing
  • Customer Service and Support
  • Procurement and Supply Chain
  • Operations
  • Others

By Organization Size

  • Small and Medium Enterprises
  • Large Enterprises

By Application

  • BFSI
  • Telecom & IT
  • Manufacturing
  • Ecommerce and retail
  • Healthcare
  • Government
  • Others

   By Region

  • North America
    • The U.S.
    • Canada
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa

Table Of Content

  • Chapter No. 1 Introduction
    • 1.1. Report Description
      • 1.1.1. Purpose of the Report
      • 1.1.2. USP & Key Offerings
    • 1.2. Key Benefits for Stakehulders
    • 1.3. Target Audience
    • 1.4. Report Scope
  • Chapter No. 2 Executive Summary
    • 2.1. Key Findings
      • 2.1.1. Top Investment Pockets
        • 2.1.1.1. Market Attractiveness Analysis, By Business Process
        • 2.1.1.2. Market Attractiveness Analysis, By Organization Size
        • 2.1.1.3. Market Attractiveness Analysis, By Application
        • 2.1.1.4. Market Attractiveness Analysis, By Region
    • 2.2. Market Snapshot
    • 2.3. Global Business Process as a Service (BPaaS) Market, 2016 – 2020 (USD Million)
    • 2.4. Insights from Primary Respondents
  • Chapter No. 3 COVID 19 Impact Analysis
    • 3.1. Impact Assessment of COVID-19 Pandemic, By Region
      • 3.1.1. North America
      • 3.1.2. Europe
      • 3.1.3. Asia Pacific
      • 3.1.4. Latin America
      • 3.1.5. The Middle-East and Africa
    • 3.2. Quarterly Market Revenue and Forecast by Region 2020 & 2021
    • 3.3. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Million)
    • 3.4. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Million)
    • 3.5. Key Strategies Undertaken by Companies to Tackle COVID-19
      • 3.5.1. Company Quarterly Revenue Analysis, 2019 & 2020
    • 3.6. Short Term Dynamics
    • 3.7. Long Term Dynamics
  • Chapter No. 4 Business Process as a Service (BPaaS) Market – Business Process Segment Analysis
    • 4.1. Overview
      • 4.1.1. Market Revenue Share, By Business Process, 2020 & 2028
    • 4.2. Human Resource Management
      • 4.2.1. Market Size and Forecast, By Region (USD Million)
      • 4.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.3. Accounting and Finance
      • 4.3.1. Market Size and Forecast, By Region (USD Million)
      • 4.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.4. Sales and Marketing
      • 4.4.1. Market Size and Forecast, By Region (USD Million)
      • 4.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.4.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.5. Customer Service and Support
      • 4.5.1. Market Size and Forecast, By Region (USD Million)
      • 4.5.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.5.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.6. Procurement and Supply Chain
      • 4.6.1. Market Size and Forecast, By Region (USD Million)
      • 4.6.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.6.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.7. Operations
      • 4.7.1. Market Size and Forecast, By Region (USD Million)
      • 4.7.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.7.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.8. Others
      • 4.8.1. Market Size and Forecast, By Region (USD Million)
      • 4.8.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.8.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 5 Business Process as a Service (BPaaS) Market – Organization Size Segment Analysis
    • 5.1. Overview
      • 5.1.1. Market Revenue Share, By Organization Size, 2020 & 2028
    • 5.2. Small and Medium Enterprises
      • 5.2.1. Market Size and Forecast, By Region (USD Million)
      • 5.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.3. Large Enterprises
      • 5.3.1. Market Size and Forecast, By Region (USD Million)
      • 5.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.3.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 6 Business Process as a Service (BPaaS) Market – Application Segment Analysis
    • 6.1. Overview
      • 6.1.1. Market Revenue Share, By Application, 2020 & 2028
    • 6.2. BFSI
      • 6.2.1. Market Size and Forecast, By Region (USD Million)
      • 6.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.3. Telecom & IT
      • 6.3.1. Market Size and Forecast, By Region (USD Million)
      • 6.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.4. Manufacturing
      • 6.4.1. Market Size and Forecast, By Region (USD Million)
      • 6.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.4.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.5. Ecommerce and retail
      • 6.5.1. Market Size and Forecast, By Region (USD Million)
      • 6.5.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.5.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.6. Healthcare
      • 6.6.1. Market Size and Forecast, By Region (USD Million)
      • 6.6.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.6.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.7. Government
      • 6.7.1. Market Size and Forecast, By Region (USD Million)
      • 6.7.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.7.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.8. Others
      • 6.8.1. Market Size and Forecast, By Region (USD Million)
      • 6.8.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.8.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 7 Business Process as a Service (BPaaS) Market – Regional Analysis
    • 7.1. Overview
      • 7.1.1. Global Market Revenue Share, By Region, 2020 & 2028
      • 7.1.2. Global Market Revenue, By Region, 2016 – 2020 (USD Million)
    • 7.2. North America
      • 7.2.1. North America Market Revenue, By Country, 2016 – 2020 (USD Million)
      • 7.2.2. North America Market Revenue, By Business Process, 2016 – 2020
      • 7.2.3. North America Market Revenue, By Organization Size, 2016 – 2020
      • 7.2.4. North America Market Revenue, By Application, 2016 – 2020
      • 7.2.5. U.S.
        • 7.2.5.1. U.S. Market Revenue, By Business Process, 2016 – 2020
        • 7.2.5.2. U.S. Market Revenue, By Organization Size, 2016 – 2020
        • 7.2.5.3. U.S. Market Revenue, By Application, 2016 – 2020
      • 7.2.6. Canada
        • 7.2.6.1. Canada Market Revenue, By Business Process, 2016 – 2020
        • 7.2.6.2. Canada Market Revenue, By Organization Size, 2016 – 2020
        • 7.2.6.3. Canada Market Revenue, By Application, 2016 – 2020
      • 7.2.7. Mexico
        • 7.2.7.1. Mexico Market Revenue, By Business Process, 2016 – 2020
        • 7.2.7.2. Mexico Market Revenue, By Organization Size, 2016 – 2020
        • 7.2.7.3. Mexico Market Revenue, By Application, 2016 – 2020
    • 7.3. Europe
      • 7.3.1. Europe Market Revenue, By Country, 2016 – 2020 (USD Million)
      • 7.3.2. Europe Market Revenue, By Business Process, 2016 – 2020
      • 7.3.3. Europe Market Revenue, By Organization Size, 2016 – 2020
      • 7.3.4. Europe Market Revenue, By Application, 2016 – 2020
      • 7.3.5. Germany
        • 7.3.5.1. Germany Market Revenue, By Business Process, 2016 – 2020
        • 7.3.5.2. Germany Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.5.3. Germany Market Revenue, By Application, 2016 – 2020
      • 7.3.6. France
        • 7.3.6.1. France Market Revenue, By Business Process, 2016 – 2020
        • 7.3.6.2. France Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.6.3. France Market Revenue, By Application, 2016 – 2020
      • 7.3.7. U.K.
        • 7.3.7.1. U.K. Market Revenue, By Business Process, 2016 – 2020
        • 7.3.7.2. U.K. Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.7.3. U.K. Market Revenue, By Application, 2016 – 2020
      • 7.3.8. Italy
        • 7.3.8.1. Italy Market Revenue, By Business Process, 2016 – 2020
        • 7.3.8.2. Italy Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.8.3. Italy Market Revenue, By Application, 2016 – 2020
      • 7.3.9. Spain
        • 7.3.9.1. Spain Market Revenue, By Business Process, 2016 – 2020
        • 7.3.9.2. Spain Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.9.3. Spain Market Revenue, By Application, 2016 – 2020
      • 7.3.10. Rest of Europe
        • 7.3.10.1. Rest of Europe Market Revenue, By Business Process, 2016 – 2020
        • 7.3.10.2. Rest of Europe Market Revenue, By Organization Size, 2016 – 2020
        • 7.3.10.3. Rest of Europe Market Revenue, By Application, 2016 – 2020
    • 7.4. Asia Pacific
      • 7.4.1. Asia Pacific Market Revenue, By Country, 2016 – 2020 (USD Million)
      • 7.4.2. Asia Pacific Market Revenue, By Business Process, 2016 – 2020
      • 7.4.3. Asia Pacific Market Revenue, By Organization Size, 2016 – 2020
      • 7.4.4. Asia Pacific Market Revenue, By Application, 2016 – 2020
      • 7.4.5. China
        • 7.4.5.1. China Market Revenue, By Business Process, 2016 – 2020
        • 7.4.5.2. China Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.5.3. China Market Revenue, By Application, 2016 – 2020
      • 7.4.6. Japan
        • 7.4.6.1. Japan Market Revenue, By Business Process, 2016 – 2020
        • 7.4.6.2. Japan Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.6.3. Japan Market Revenue, By Application, 2016 – 2020
      • 7.4.7. India
        • 7.4.7.1. India Market Revenue, By Business Process, 2016 – 2020
        • 7.4.7.2. India Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.7.3. India Market Revenue, By Application, 2016 – 2020
      • 7.4.8. South Korea
        • 7.4.8.1. South Korea Market Revenue, By Business Process, 2016 – 2020
        • 7.4.8.2. South Korea Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.8.3. South Korea Market Revenue, By Application, 2016 – 2020
      • 7.4.9. South-East Asia
        • 7.4.9.1. South-East Asia Market Revenue, By Business Process, 2016 – 2020
        • 7.4.9.2. South-East Asia Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.9.3. South-East Asia Market Revenue, By Application, 2016 – 2020
      • 7.4.10. Rest of Asia Pacific
        • 7.4.10.1. Rest of Asia Pacific Market Revenue, By Business Process, 2016 – 2020
        • 7.4.10.2. Rest of Asia Pacific Market Revenue, By Organization Size, 2016 – 2020
        • 7.4.10.3. Rest of Asia Pacific Market Revenue, By Application, 2016 – 2020
    • 7.5. Latin America
      • 7.5.1. Latin America Market Revenue, By Country, 2016 – 2020 (USD Million)
      • 7.5.2. Latin America Market Revenue, By Business Process, 2016 – 2020
      • 7.5.3. Latin America Market Revenue, By Organization Size, 2016 – 2020
      • 7.5.4. Latin America Market Revenue, By Application, 2016 – 2020
      • 7.5.5. Brazil
        • 7.5.5.1. Brazil Market Revenue, By Business Process, 2016 – 2020
        • 7.5.5.2. Brazil Market Revenue, By Organization Size, 2016 – 2020
        • 7.5.5.3. Brazil Market Revenue, By Application, 2016 – 2020
      • 7.5.6. Argentina
        • 7.5.6.1. Argentina Market Revenue, By Business Process, 2016 – 2020
        • 7.5.6.2. Argentina Market Revenue, By Organization Size, 2016 – 2020
        • 7.5.6.3. Argentina Market Revenue, By Application, 2016 – 2020
      • 7.5.7. Rest of Latin America
        • 7.5.7.1. Rest of Latin America Market Revenue, By Business Process, 2016 – 2020
        • 7.5.7.2. Rest of Latin America Market Revenue, By Organization Size, 2016 – 2020
        • 7.5.7.3. Rest of Latin America Market Revenue, By Application, 2016 – 2020
    • 7.6. The Middle-East and Africa
      • 7.6.1. The Middle-East and Africa Market Revenue, By Country, 2016 – 2020 (USD Million)
      • 7.6.2. The Middle-East and Africa Market Revenue, By Business Process, 2016 – 2020
      • 7.6.3. The Middle-East and Africa Market Revenue, By Organization Size, 2016 – 2020
      • 7.6.4. The Middle-East and Africa Market Revenue, By Application, 2016 – 2020
      • 7.6.5. GCC Countries
        • 7.6.5.1. GCC Countries Market Revenue, By Business Process, 2016 – 2020
        • 7.6.5.2. GCC Countries Market Revenue, By Organization Size, 2016 – 2020
        • 7.6.5.3. GCC Countries Market Revenue, By Application, 2016 – 2020
      • 7.6.6. South Africa
        • 7.6.6.1. South Africa Market Revenue, By Business Process, 2016 – 2020
        • 7.6.6.2. South Africa Market Revenue, By Organization Size, 2016 – 2020
        • 7.6.6.3. South Africa Market Revenue, By Application, 2016 – 2020
      • 7.6.7. Rest of Middle-East Africa
        • 7.6.7.1. Rest of Middle-East Africa Market Revenue, By Business Process, 2016 – 2020
        • 7.6.7.2. Rest of Middle-East Africa Market Revenue, By Organization Size, 2016 – 2020
        • 7.6.7.3. Rest of Middle-East Africa Market Revenue, By Application, 2016 – 2020
  • Chapter No. 8 Business Process as a Service (BPaaS) Market – Industry Analysis
    • 8.1. Introduction
    • 8.2. Market Drivers
      • 8.2.1. Driving Factor 1 Analysis
      • 8.2.2. Driving Factor 2 Analysis
    • 8.3. Market Restraints
      • 8.3.1. Restraining Factor Analysis
    • 8.4. Market Opportunities
      • 8.4.1. Market Opportunity Analysis
    • 8.5. Porter’s Five Forces Analysis
    • 8.6. PEST Analysis
    • 8.7. Regulatory Landscape
    • 8.8. Technology Landscape
    • 8.9. Regional Market Trends
      • 8.9.1. North America
      • 8.9.2. Europe
      • 8.9.3. Asia Pacific
      • 8.9.4. Latin America
      • 8.9.5. The Middle-East and Africa
    • 8.10. Pricing Analysis
    • 8.11. Value Chain Analysis
    • 8.12. Downstream Buyers
    • 8.13. Distributors/Traders List
  • Chapter No. 9 Competitive Landscape
    • 9.1. Company Market Share Analysis – 2019
      • 9.1.1. Global Business Process as a Service (BPaaS) Market: Company Market Share, 2019
      • 9.1.2. Global Business Process as a Service (BPaaS) Market, Company Market Revenue, 2016 – 2019 (USD Million)
      • 9.1.3. Global Business Process as a Service (BPaaS) Market, Company Y-o-Y Growth, 2017 – 2019 (%)
      • 9.1.4. Global Business Process as a Service (BPaaS) Market: Radar Determinant Chart, 2019
    • 9.2. Strategic Developments
      • 9.2.1. Acquisitions & Mergers
      • 9.2.2. New Product Launch
      • 9.2.3. Regional Expansion
    • 9.3. Company Strategic Developments – Heat Map Analysis
  • Chapter No. 10 Company Profiles
    • 10.1. Wipro
      • 10.1.1. Company Overview
      • 10.1.2. Key Executives
      • 10.1.3. Product Portfolio
      • 10.1.4. Financial Overview
      • 10.1.5. Operating Business Segments
      • 10.1.6. Business Performance
      • 10.1.7. Recent Developments
    • 10.2. Cognizant
    • 10.3. EXL
    • 10.4. Capgemini,
    • 10.5. TCS
    • 10.6. Accenture
    • 10.7. Genpact
    • 10.8. HCL
    • 10.9. IBM
    • 10.10. Fujitsu
  • Chapter No. 11 Marketing Strategy Analysis
    • 11.1. Marketing Channel
    • 11.2. Direct Marketing
    • 11.3. Indirect Marketing
    • 11.4. Marketing Channel Development Trends
    • 11.5. Economic/Pulitical Environmental Change
  • Chapter No. 12 Research Methodology
    • 12.1. Research Methodology
    • 12.2. Phase I - Secondary Research
    • 12.3. Phase II - Data Modeling
      • 12.3.1. Company Share Analysis Model
      • 12.3.2. Revenue Based Modeling
    • 12.4. Phase III - Primary Research
    • 12.5. Research Limitations
      • 12.5.1. Assumptions

List of Figures
 
FIG NO. 1. Market Attractiveness Analysis, By Business Process
FIG NO. 2. Market Attractiveness Analysis, By Organization Size
FIG NO. 3. Market Attractiveness Analysis, By Application
FIG NO. 4. Market Attractiveness Analysis, By Region
FIG NO. 5. Global Business Process as a Service (BPaaS) Market Revenue, 2016 – 2020 (USD Million)
FIG NO. 6. Impact of COVID-19 Pandemic in North America Countries
FIG NO. 7. Market Revenue Share, By Business Process, 2020 & 2028
FIG NO. 8. Global Business Process as a Service (BPaaS) Market for Human Resource Management, Revenue (USD Million) 2016 – 2020
FIG NO. 9. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Human Resource Management, By Country, 2020 & 2028
FIG NO. 10. Global Business Process as a Service (BPaaS) Market for Accounting and Finance, Revenue (USD Million) 2016 – 2020
FIG NO. 11. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Accounting and Finance, By Country, 2020 & 2028
FIG NO. 12. Global Business Process as a Service (BPaaS) Market for Sales and Marketing, Revenue (USD Million) 2016 – 2020
FIG NO. 13. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Sales and Marketing, By Country, 2020 & 2028
FIG NO. 14. Global Business Process as a Service (BPaaS) Market for Customer Service and Support, Revenue (USD Million) 2016 – 2020
FIG NO. 15. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Customer Service and Support, By Country, 2020 & 2028
FIG NO. 16. Global Business Process as a Service (BPaaS) Market for Procurement and Supply Chain, Revenue (USD Million) 2016 – 2020
FIG NO. 17. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Procurement and Supply Chain, By Country, 2020 & 2028
FIG NO. 18. Global Business Process as a Service (BPaaS) Market for Operations, Revenue (USD Million) 2016 – 2020
FIG NO. 19. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Operations, By Country, 2020 & 2028
FIG NO. 20. Global Business Process as a Service (BPaaS) Market for Others, Revenue (USD Million) 2016 – 2020
FIG NO. 21. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Others, By Country, 2020 & 2028
FIG NO. 22. Market Revenue Share, By Organization Size, 2020 & 2028
FIG NO. 23. Global Business Process as a Service (BPaaS) Market for Small and Medium Enterprises, Revenue (USD Million) 2016 – 2020
FIG NO. 24. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Small and Medium Enterprises, By Country, 2020 & 2028
FIG NO. 25. Global Business Process as a Service (BPaaS) Market for Large Enterprises, Revenue (USD Million) 2016 – 2020
FIG NO. 26. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Large Enterprises, By Country, 2020 & 2028
FIG NO. 27. Market Revenue Share, By Application, 2020 & 2028
FIG NO. 28. Global Business Process as a Service (BPaaS) Market for BFSI, Revenue (USD Million) 2016 – 2020
FIG NO. 29. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for BFSI, By Country, 2020 & 2028
FIG NO. 30. Global Business Process as a Service (BPaaS) Market for Telecom & IT, Revenue (USD Million) 2016 – 2020
FIG NO. 31. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Telecom & IT, By Country, 2020 & 2028
FIG NO. 32. Global Business Process as a Service (BPaaS) Market for Manufacturing, Revenue (USD Million) 2016 – 2020
FIG NO. 33. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Manufacturing, By Country, 2020 & 2028
FIG NO. 34. Global Business Process as a Service (BPaaS) Market for Ecommerce and retail, Revenue (USD Million) 2016 – 2020
FIG NO. 35. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Ecommerce and retail, By Country, 2020 & 2028
FIG NO. 36. Global Business Process as a Service (BPaaS) Market for Healthcare, Revenue (USD Million) 2016 – 2020
FIG NO. 37. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Healthcare, By Country, 2020 & 2028
FIG NO. 38. Global Business Process as a Service (BPaaS) Market for Government, Revenue (USD Million) 2016 – 2020
FIG NO. 39. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Government, By Country, 2020 & 2028
FIG NO. 40. Global Business Process as a Service (BPaaS) Market for Others, Revenue (USD Million) 2016 – 2020
FIG NO. 41. Comparative Revenue Analysis of Business Process as a Service (BPaaS) Market for Others, By Country, 2020 & 2028
FIG NO. 42. Global Business Process as a Service (BPaaS) Market Revenue Share, By Region, 2020 & 2028
FIG NO. 43. North America Business Process as a Service (BPaaS) Market Revenue, 2016 - 2020 (USD Million)
FIG NO. 44. Porter’s Five Forces Analysis for Global Business Process as a Service (BPaaS) Market
FIG NO. 45. PEST Analysis for Global Business Process as a Service (BPaaS) Market
FIG NO. 46. Pricing Analysis for Global Business Process as a Service (BPaaS) Market
FIG NO. 47. Value Chain Analysis for Global Business Process as a Service (BPaaS) Market
FIG NO. 48. Company Share Analysis, 2019
FIG NO. 49. Radar Determinant Chart, 2019
FIG NO. 50. Company Strategic Developments – Heat Map Analysis
FIG NO. 51. Wipro Business Segment Revenue Share, 2020 (%)
FIG NO. 52. Wipro Geographical Segment Revenue Share, 2020 (%)
FIG NO. 53. Market Channels
FIG NO. 54. Marketing Channel Development Trend
FIG NO. 55. Growth in World Gross Product, 2008-2018
FIG NO. 56. Research Methodology – Detailed View
FIG NO. 57. Research Methodology


List of Tables 

TABLE NO. 1. Global Business Process as a Service (BPaaS) Market: Snapshot 
TABLE NO. 2. Quarterly Business Process as a Service (BPaaS) Market Revenue by Region, 2020 
TABLE NO. 3. Quarterly Business Process as a Service (BPaaS) Market Revenue Forecast by Region, 2021 
TABLE NO. 4. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Million) 
TABLE NO. 5. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Million) 
TABLE NO. 6. Global Business Process as a Service (BPaaS) Market for Human Resource Management, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 7. Global Business Process as a Service (BPaaS) Market for Accounting and Finance, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 8. Global Business Process as a Service (BPaaS) Market for Sales and Marketing, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 9. Global Business Process as a Service (BPaaS) Market for Customer Service and Support, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 10. Global Business Process as a Service (BPaaS) Market for Procurement and Supply Chain, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 11. Global Business Process as a Service (BPaaS) Market for Operations, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 12. Global Business Process as a Service (BPaaS) Market for Others, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 13. Global Business Process as a Service (BPaaS) Market for Small and Medium Enterprises, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 14. Global Business Process as a Service (BPaaS) Market for Large Enterprises, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 15. Global Business Process as a Service (BPaaS) Market for BFSI, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 16. Global Business Process as a Service (BPaaS) Market for Telecom & IT, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 17. Global Business Process as a Service (BPaaS) Market for Manufacturing, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 18. Global Business Process as a Service (BPaaS) Market for Ecommerce and retail, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 19. Global Business Process as a Service (BPaaS) Market for Healthcare, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 20. Global Business Process as a Service (BPaaS) Market for Government, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 21. Global Business Process as a Service (BPaaS) Market for Others, by Region, 2016 – 2020 (USD Million) 
TABLE NO. 22. Global Business Process as a Service (BPaaS) Market Revenue, By Region, 2016 – 2020 (USD Million) 
TABLE NO. 23. North America Business Process as a Service (BPaaS) Market Revenue, By Country, 2016 – 2020 (USD Million) 
TABLE NO. 24. North America Business Process as a Service (BPaaS) Market Revenue, By Business Process, 2016 – 2020 (USD Million) 
TABLE NO. 25. North America Business Process as a Service (BPaaS) Market Revenue, By Organization Size, 2016 – 2020 (USD Million) 
TABLE NO. 26. North America Business Process as a Service (BPaaS) Market Revenue, By Application, 2016 – 2020 (USD Million) 
TABLE NO. 27. U.S. Business Process as a Service (BPaaS) Market Revenue, By Business Process, 2016 – 2020 (USD Million) 
TABLE NO. 28. U.S. Business Process as a Service (BPaaS) Market Revenue, By Organization Size, 2016 – 2020 (USD Million) 
TABLE NO. 29. U.S. Business Process as a Service (BPaaS) Market Revenue, By Application, 2016 – 2020 (USD Million) 
TABLE NO. 30. Canada Business Process as a Service (BPaaS) Market Revenue, By Business Process, 2016 – 2020 (USD Million) 
TABLE NO. 31. Canada Business Process as a Service (BPaaS) Market Revenue, By Organization Size, 2016 – 2020 (USD Million) 
TABLE NO. 32. Canada Business Process as a Service (BPaaS) Market Revenue, By Application, 2016 – 2020 (USD Million) 
TABLE NO. 33. Mexico Business Process as a Service (BPaaS) Market Revenue, By Business Process, 2016 – 2020 (USD Million) 
TABLE NO. 34. Mexico Business Process as a Service (BPaaS) Market Revenue, By Organization Size, 2016 – 2020 (USD Million) 
TABLE NO. 35. Mexico Business Process as a Service (BPaaS) Market Revenue, By Application, 2016 – 2020 (USD Million) 
TABLE NO. 36. Drivers for the Business Process as a Service (BPaaS) Market: Impact Analysis 
TABLE NO. 37. Restraints for the Business Process as a Service (BPaaS) Market: Impact Analysis 
TABLE NO. 38. Major Buyers of Business Process as a Service (BPaaS) 
TABLE NO. 39. Distributors/Traders List of Business Process as a Service (BPaaS) 
TABLE NO. 40. Global Business Process as a Service (BPaaS) Market, Company Market Revenue, 2016 – 2019 (USD Million) 
TABLE NO. 41. Global Business Process as a Service (BPaaS) Market, Company Y-o-Y Growth, 2017 – 2019 (USD Million) 
  
  
  


 

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FrequentlyAsked Questions

The business process as a service (BPaaS) market was valued at 53.4 USD Billion in 2020.
The business process as a service (BPaaS) market is expected to reach USD 121.8 Billion by 2028, growing at a CAGR of 11 % between 2021 to 2028.
Some of the key factors driving the business process as a service (BPaaS) market growth are, need for low-cost IT infrastructure and rise in cloud adoption across several industry verticals.

The North America region held a substantial share of the market in 2020. High acceptance rate of cloud computing and demand for flexible, standardised models to increase productivity is contributing to growth in the region.

Some of the major companies operating in the business process as a service (BPaaS) market are AT&T, Inc., China Mobile Communications Corporation, Verizon Communications, Inc., Vodafone Group PLC, The Nippon Telegraph and Telephone Corporation, Telefónic, América Móvil, Deutsche Telekom AG, China Telecommunications Corporation, and SoftBank Group Corp, among others.

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